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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Pre-requisites: Excellent verbal/written communication skills Willingness to work in rotational shifts and week offs Willingness to work from office 12-18 months of work experience with ISP/Telecom domain, voice/chat support experience preferred Required Knowledge and experience on ticketing tools, chat platforms Strong client relationship management skills Good Reading skills - ability to understand ambiguous information, probe and consolidate into useable data Excellent analytical skills Collaboration and Team Working Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical and Problem solving skills Ability to Multitask Communication & Relationships Skills Being proactive and show the utmost respect for customer s time Good time management, ensuring all contacts with customers add value, Pre-requisites: Excellent verbal/written communication skills Willingness to work in rotational shifts and week offs Willingness to work from office 12-18 months of work experience with ISP/Telecom domain, voice/chat support experience preferred Required Knowledge and experience on ticketing tools, chat platforms Strong client relationship management skills Good Reading skills - ability to understand ambiguous information, probe and consolidate into useable data Excellent analytical skills Collaboration and Team Working Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical and Problem solving skills Ability to Multitask Communication & Relationships Skills Being proactive and show the utmost respect for customer s time Good time management, ensuring all contacts with customers add value,
Keyskills :
cross functional coordinationclient relationship managementroot causeticketing toolsproblem solvingtime managementcustomer serviceissue resolutionanalytical skills