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Hiring For Call Centre Manager

5.00 to 7.00 Years   Pune   29 Sep, 2023
HARJAI COMPUTERS PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Notice - Immediate - 10 daysLocation - Pune YerwadaExperience 5-7 Years
    • Develop and manage call center operations policies, procedures and standards to ensure customer service excellence.
    • Establish and maintain effective communication with other departments to ensure smooth operations.
    • Supervise and manage staff performance, attendance, coaching and disciplinary actions.
    • Monitor and evaluate call center operations and performance.
    • Identify process improvements and develop strategies to increase efficiency and productivity.
    • Monitor adherence to established SLAs and KPIs.
    • Analyze call center data and develop reports to identify trends and opportunities for improvement.
    • Develop, implement and manage training programs for call center agents.
    • Manage projects to ensure successful implementation, on time and within budget.
    • Analyze customer feedback and provide recommendations for improvement.
    • Skills and Competencies to Have
    • Strategic Planning: Ability to develop and implement effective plans to reach organizational goals.
    • Client Relations: Ability to build and maintain relationships with clients, identify customer needs, and track customer satisfaction.
    • Analytical Skills: Ability to analyze data, recognize opportunities and develop solutions.
    • Leadership: Ability to lead and motivate teams, manage resources effectively, and drive projects to completion.
    • Problem Solving: Ability to identify and resolve problems quickly and efficiently.
    • Communication: Ability to communicate effectively with team members, clients, and other stakeholders.
    • Project Management: Ability to define, plan, and manage projects from inception to completion.
    • Time Management: Ability to manage time efficiently and prioritize tasks effectively.
    • Technical Knowledge: Knowledge of relevant technologies, tools, and platforms used in the call center environment.
    • Quality Control: Ability to monitor and ensure quality of customer service and adherence to established standards.
    • Experience with Ameyo, Slashrtc, Aspect Crux Diallers would be considered.

Keyskills :
call center managementameyo

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