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Huge Openings For Technical Support at Pune

1.00 to 6.00 Years   Pune   02 Dec, 2022
Job LocationPune
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    SERVICE DESK / TECHNICAL SUPPORT / IT HELP DESK @ TOP MNCs PUNESAL 2L to 6.5 LakhsContact IMMEDIATELY :-Raj @ hidden_mobile Anu @ hidden_mobile EXCITING TECHNICAL CAREERS WITH TOP MULTINATIONALS! ! ! ! !ROLE : Technical Support Engineer L1 / SME / Service Desk AnalystProfile :- Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones- Take calls from Global customers and initiate the right response to them, positively and professionally- Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand- Willing to work in night shifts;- Excellent written & spoken communication skillsExperience : - 0.6 to 6 yrs. (International Voice) Qualification : - Any GraduateRemuneration : - Max 4.5 + Incentives CAB : - 2 WAY CAB PROVIDED.SHIFT : - US Rotational.Location :-- PUNEJob Description:-
    1. Working knowledge of LAN / WAN /Basic Troubling Shooting and Technical Issues.
    2. 6 Months to 5 years of experience in Technical Support / Voice Process.
    3. Excellent communication with International Voice experience Preferred.
    4. Should be open to work in Night shifts.
    Responsibilities :- Answer contacts promptly and professionally- Log/Validate all contacts Call Handling Database- Resolve a high percentage of customer problems using the relevant tools and systems- Manage end to end all calls logged, providing regular updates to customers oncall status- Complete follow-on actions as appropriate- Invoke Escalation Procedures within defined time frames- Adhere to Policies & Procedures- Work to achieve individual and team goalsProtect confidential and sensitive information andmaterials- Observe strict compliance to licensing, copyright and trademark legislation- Ability to multi-task and prioritize- Ability to manage commitments to customer, manager, etc- Ability to diagnose problems and take corrective actionFOR IMMEDIATE APPOINTMENT / ANY OTHER INFO CONTACT :- Raj @ hidden_mobile Anu @ hidden_mobileEMAIL : hidden_email Personal Network - Networking for a better future

Keyskills :
tsrservice managementit helpdeskservice deliverytechnical supporttechnical support executivetechnical support representativeclient technical support

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