IntelliMatch Application Support

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelors Degree Travel Percentage : 0%IntelliMatch Application Support :: 3 to 7 years :: Pune :: 24/7Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the team:At FIS we are looking for a Product Support Representative to join the FIS IntelliMatch IT Operations team. The successful candidate will provide application support to our IntelliMatch managed services platform.What you will be doing:As a core member of IntelliMatch IT Operations team, you will be supporting the production and non-production environment for hosted clients in the public and private cloud

• Day-to-day operations support of FIS s IntelliMatch applications environment
• Expertise in application enhancement requests like setup of import formats, match rules
• Expertise in new reconciliation service onboarding activities and good hands on experience on application upgrades
• Resolve tickets and service requests, work on scheduled tasks such as change requests and DR tests, contribute in project tasks
• Basic knowledge on windows servers, active directory, SFTP.
• Follow-up to ensure the client s request is serviced in an appropriate and timely manner
• Work with other technical teams within FIS e.g. vendors, data center operations, Network, etc. for resolution of issues
• Escalate issues to next levels as appropriate
• Establish and use tools to manage and address environment issues in a pro-active and timely manner
• Following the prescribed guidelines and procedures, move code to Production/UAT/QA and Production environments as instructed by Development-QA Group
• Assist in Severity Incident calls by assisting Enterprise Incident Management (EIM) process and responsible for delivering RCA.
• Become eventually a subject matter expert for IntelliMatch for the Hosted Customers.

What you bring:

• Knowledge and understanding of financial operational and business processes.
• Experience in IT Operations role supporting clients on financial applications
• Extensive experience of working with IntelliMatch hosted environment
• Proven expertise in managing, troubleshooting and supporting windows-based application on the public cloud
• Competency in supporting and troubleshooting end to end production environment by collaborating with datacenter operations, system/network/database support teams

Skills

• Excellent interpersonal and communication skills.
• Extensive experience in support Windows based application
• Exposure to public Cloud - Azure, Citrix and Windows Server Administration
• Experience in writing SQL statements (joins, updates, scripts for analysis, etc.) in the complex object-oriented database environments
• Hands on experience in automating tasks using PowerShell/Perl/Python scripts
• Understands Database objects and structure (tables, stored procedures, views, triggers, joins etc.)
• Understanding of Multi-tier environments
• Knowledge of working with IntelliMatch or a similar Reconciliation application at least1-2 years of experience with IntelliMatch, will be an added advantage
• Basic knowledge of Financial capital markets
• Good problem-solving skills and mindset
• Flexible with rotating shifts covering 24x7
• Able to take the initiative and work independently or in a team.

What we offer youA modern, international work environment and a dedicated and motivated teamA competitive salary and benefitsA variety of career development tools, resources and opportunitiesTime to support charities and give back in your communityGreat work spaces with dedicated and motivated colleaguesA broad range of professional education and personal development opportunitiesA work environment built on collaboration, flexibility and respectPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass, Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelors Degree Travel Percentage : 0%IntelliMatch Application Support :: 3 to 7 years :: Pune :: 24/7Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the team:At FIS we are looking for a Product Support Representative to join the FIS IntelliMatch IT Operations team. The successful candidate will provide application support to our IntelliMatch managed services platform.What you will be doing:As a core member of IntelliMatch IT Operations team, you will be supporting the production and non-production environment for hosted clients in the public and private cloud

• Day-to-day operations support of FIS s IntelliMatch applications environment
• Expertise in application enhancement requests like setup of import formats, match rules
• Expertise in new reconciliation service onboarding activities and good hands on experience on application upgrades
• Resolve tickets and service requests, work on scheduled tasks such as change requests and DR tests, contribute in project tasks
• Basic knowledge on windows servers, active directory, SFTP.
• Follow-up to ensure the client s request is serviced in an appropriate and timely manner
• Work with other technical teams within FIS e.g. vendors, data center operations, Network, etc. for resolution of issues
• Escalate issues to next levels as appropriate
• Establish and use tools to manage and address environment issues in a pro-active and timely manner
• Following the prescribed guidelines and procedures, move code to Production/UAT/QA and Production environments as instructed by Development-QA Group
• Assist in Severity Incident calls by assisting Enterprise Incident Management (EIM) process and responsible for delivering RCA.
• Become eventually a subject matter expert for IntelliMatch for the Hosted Customers.

What you bring:

• Knowledge and understanding of financial operational and business processes.
• Experience in IT Operations role supporting clients on financial applications
• Extensive experience of working with IntelliMatch hosted environment
• Proven expertise in managing, troubleshooting and supporting windows-based application on the public cloud
• Competency in supporting and troubleshooting end to end production environment by collaborating with datacenter operations, system/network/database support teams

Skills

• Excellent interpersonal and communication skills.
• Extensive experience in support Windows based application
• Exposure to public Cloud - Azure, Citrix and Windows Server Administration
• Experience in writing SQL statements (joins, updates, scripts for analysis, etc.) in the complex object-oriented database environments
• Hands on experience in automating tasks using PowerShell/Perl/Python scripts
• Understands Database objects and structure (tables, stored procedures, views, triggers, joins etc.)
• Understanding of Multi-tier environments
• Knowledge of working with IntelliMatch or a similar Reconciliation application at least1-2 years of experience with IntelliMatch, will be an added advantage
• Basic knowledge of Financial capital markets
• Good problem-solving skills and mindset
• Flexible with rotating shifts covering 24x7
• Able to take the initiative and work independently or in a team.

What we offer youA modern, international work environment and a dedicated and motivated teamA competitive salary and benefitsA variety of career development tools, resources and opportunitiesTime to support charities and give back in your communityGreat work spaces with dedicated and motivated colleaguesA broad range of professional education and personal development opportunitiesA work environment built on collaboration, flexibility and respectPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
data center operationsdata centerit operationsprivate cloudwindows serveronline privacyproduct supportproblem solvingchange requestsactive directorymanaged servicesstored procedures