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Manager - Customer Relationship (Large & Medium) - Pune

7.00 to 12.00 Years   Pune   25 Jul, 2022
Fortune Personnel Services
Job LocationPune
EducationNot Mentioned
SalaryRs 10 - 14 Lakh/Yr
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Profile - Manager - Customer Relationship (Large & Medium).Location - PuneCTC Range - 10 - 14 LPA.Client:-It is one of Indias leading fiber telecommunications service providers delivering fiber/mobile connectivity, content and services to consumers across the nation. For its business customers, the company provides end-to-end integrated Voice, Data and Managed Solutions with a host of solutions categorized under Connectivity, IoT, Marketing, Cloud & SaaS, Security and Collaboration. They are leading player in the Enterprise segment offering the widest range of solutions for Small, Medium & Large businesses across India.Products:- Internet leased Line ; Smart Internet ; Smart Office Solutions ; SIP TRUNK ;Call Centre Solution ; Toll Free Number ; Conferencing Solutions ; Data Centre etc.Job DescriptionKey Role Deliverables.The person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction.
    • Responsible for active base management
    • Revenue Churn and Revenue enhancement from designated set of Logos
    • As per the designated frequency in person visit to the customers
    • Renew the data circuits upon expiry of term.
    • Drive up-selling of products/services.
    • Monthly TOP account revenue analysis and suggest Revenue Enhancement opportunities.
    • Identification of non-usage rentals and suggest actions to reduce revenue loss.
    • Plan for reduction of churn, analysis of revenues across all products and solutions.
    • Co-ordination with sales, IT, Products and CC on retention issues & CSO teams
    • Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention
    Right Person (Qualification & Experience)
    • A masters degree in business, marketing, communication, finance, or a related field.
    • A minimum of 7 years experience in Client facing roles.
    • Understanding of wireline telecom solutions and IT/telecom industry.
    • Experience working in a high-tech environment.
    • Leadership, problem-solving, and networking skills.
    • Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology.
    • Strong negotiation & execution abilities.
    • Innovative approach to problem solving and finding solutions.
    • Flexible and pro-active/self-motivated working style with strong personal ownership.
    • Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.
    Personal Attributes
    • Excellent communication skills
    • Time Management
    • Good Oral and Written presentation skills.
    If interested - Click on Apply bouton or share your updated resume at hidden_email or call at hidden_mobile.,

Keyskills :
data circuitsproblem solvingrevenue analysisspecial projectsservice assuranceservice providerscustomer complaintsrevenue enhancementcustomer relationshipiotsetsfdcsaassalescloudfibervisitresume

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