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Partner Technical Account Manager

3.00 to 5.00 Years   Pune   25 Jan, 2023
Red Hat, Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Partner Technical Account Manager
    • Develop relationships with key business and IT stakeholders and become an expert on a partner s solutions by understanding their top business goals and priorities
    • Perform technical reviews and share knowledge to proactively identify and prevent issues
    • Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies
    • Provide advice and guidance to partners about current and future Red Hat products
    • Identify training opportunities and work with our learning and enablement teams to provide targeted training to partner support personnel
    • Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams
    • Manage partner support cases and maintain clear and concise case documentation as required
    • Create and maintain documentation about each specific partner s solution utilizing Red Hat products
    • Build a sense of trust with partners and serve as their advocate within Red Hat
    • Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas
    • Collaborate with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
    What you will bring
    • Nice to have Hands-on experience with operating Kubernetes or Kubernetes based platforms like Red Hat OpenShift Container Platform.
    • Expertise with containers and container management is good to have
    • Nice to have Experience with Ansible Automation
    • 3+ years of Linux system administration experience preferably Red Hat Enterprise Linux (RHEL) or a derivative distribution
    • 3+ years of experience with cloud or server virtualization
    • Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support
    • Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely
    • Competent comprehension of enterprise architecture and strategic business drivers
    • Ability to manage multiple issues and projects with an eye for detail
    • Direct experience with a variety of technology partners
    • Experience with training and presentation delivery
    ,

Keyskills :
project managementaccount managementdeliveryproduct managementslared hat enterprise linuxopen source softwarelinux system administration

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