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Specialist, System Engineering

3.00 to 6.00 Years   Pune   03 Nov, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

This role is part of the Fiserv Technology Services group and supports several different Payment Gateways and Payment Back End applications.

  • This role is part of a highly technical support team that work covering application support for a critical part of Fiserv.
  • The role is a considered Level-II and typically works with Merchant Reps and the Level-I support teams as opposed directly with merchants.
  • Responsibilities include application-wide troubleshooting, implementation, and validation
  • The team works on a 24/7 rotation to implement and validate scheduled changes for critical payment gateway and back end applications
  • They work application level incidents related to supported payment applications
  • We perform analysis of alerts/errors in application logs to determine impact and recommend steps to mitigate impact and steps for permanent resolution
  • The team helps to drive incident calls for supported applications and works with Global Command Center teams to address merchant specific as well as application-wide issues
  • We will help you grow in your knowledge of the applications supported and move you into the role as a subject matter expert
  • Recognition for superior work will be rewarded with a highly competitive salary and yearly incentives
Basic Qualifications for Consideration:Ten years technical support experience including Windows AdminAbility to clearly communicate complex technical issues to Merchant Representatives, Incident Managers, Product Owners, and various other Fiserv teams.Flexibility to work a 24/7 on-call schedule on a weekly rotation basisBachelor s DegreePreferred Skills, Experience, and Education:
  • Bachelor s Degree in Computer Science, Information Systems, or related discipline Preferred experience
  • Experience managing network technologies such as LAN/WAN, Windows Servers, SQL, Firewall, POS systems
  • Strong PC/Windows and or AIX experience along with a technical aptitude is needed. Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure.
  • Experience with monitoring tools such as Splunk, Grafana, and Kibana
  • Experience managing software applications across a multi-unit environment
  • A meticulous mindset with strong attention to detail, and adaptability for a fast-paced environment
  • Excellent time management, organizational, and communication skills
  • Banking background and familiarity/experience with banking operations is advantageous.Who We Are: As part of Fiserv Technology Services, the Gateway Application Support team delivers excellent support for payment platforms, products and services for small, mid-tier, and large merchants. Fiserv is an Equal Opportunity Employer/Disability/Vet.
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Keyskills :
payment gatewaystechnical supportjavacustomer relationsnetworkingcomputer sciencesqlmonitoring toolsbanking operationsapplication supporttime managementtroubleshootingcommand center

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