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Staff Technical Support Analyst - (BMC Discovery/ADDM)

2.00 to 5.00 Years   Pune   10 Feb, 2021
BMC Software
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk,General / Other Software
EmploymentTypeFull-time

Job Description

Description and RequirementsFrom core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.Primary Roles and Responsibilities:

  • Respond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
  • Act as knowledge champion helping improve the quality of Knowledge Base.
  • Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient.
  • Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience.
  • Positively impacting high value account(s) / customers through working on critical issues.
  • Identifies areas of business improvements and thus solving them with minimum direction
  • Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better
Required Qualifications:
  • Bachelor s Degree (BE/B.Tech/BCA/MCA/B.Sc) with 3-5 years of hands-on experience in IT. Minimum of 2+ years working directly on Technical Support Role.
  • Experience in an external customer support role for a Software organisation.
  • Linux/Unix/IBM/Solaris Certification is a plus
  • Windows certification is a plus.
  • Mandatory skills required on Unix/Linux System security, Provisioning, Patching, LDAP, User Management, Volume Management
  • Basic Networking Concept, Shell Scripting.
Desired Skills (Good to have):
  • Experience of deploying and supporting BMC Discovery and/or BMC Client Management.
  • Database (Basics of PL SQL, DB-log analysis, system activity report, etc)
  • Virtualization (VM Hypervisors, template based provisioning, VM administration)
  • Hands-on experience of troubleshooting on operating systems.
  • Excellent Communication skills & experience on working with global customers.
  • Should be willing to work in rotational shifts.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. BMC never asks for payment from individuals seeking employment with the company. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page .,

Keyskills :
technical supportactive directorytroubleshootingcustomer relationsslauser managementcustomer supportbehavioral trainingprofessional mannercommunication skillssqlldapedgeplsqlcloudemailbmc

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