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1. CCNP / CCIE(preferred) / CCSA / Juniper certifications and ITIL Certification is mandatory 2. Expert in Network and security Domain, with proven expertise in routing/Switching/Security(firewalls/L...
windows osgroup policyprint serverfile sharinganalytical skillsdisaster recoveryserver managementbackup managementterminal servicesproject managementService Desk _Define business/operations specific process workflow in a manner which is simple to understand and execute. _Drive goals in synergy with customer CTQs (critical to quality) _Overc...
root cause analysisit security policiesroot causeit securitypeople skillsfailure modespublic speakingbilling processcost allocationchange managementService Desk _Drive the Service desk process implementation _Identify training needs & drive trainings on defined Processes, Metrics and Audits _Monitor the Performance of Service Desk Process...
it securityservice deskrisk analysisfailure modestraining needspublic speakingchange managementservice continuitysecurity managementExperience : 5 + Years
L2 JD: MS Defender: 5+ years, candidate should be able to identify and remediate vulnerabilities by using a variety of security tools, implement threat protection, and respond to security incident e...
itil processsecurity toolschange managementitilsccmwindowsposturesecurityantivirusmanagementnetworkingoperationsprotectionsupervisioncommunicationinfrastructureITIL Implementationcloudbased1. Evaluate offerings internally and analyse gaps to do minor enhancements 2. Conduct knowledge transfer sessions with the new joiners 3. Assist in sales to demonstrate the competencies in respectiv...
case studiesproject deliveryknowledge transfersalesdocumentationSuccess StoriesWhite PapersTestimonialsCustomer ReferenceBylined ArticlesEnsure Availability of all Systems @ 99.9% (HRIS, HireCraft, MDJ, MicroShare) Ensure SLA Compliance @ 95% Carry out RCA For P1 Incidents are recorded and documented Ensure 100% compliance to Change M...
change managementproblem managementbusiness improvementSecurity Event Monitoring (SIEM) 1) Login to Security event monitoring (SIEM) management console and navigate on the console. 2) Monitor number of devices logging into SIEM & logs from each device i...
customer service orientationdata securitypublic speakingcustomer serviceevent monitoringendpoint securitycontent filteringservice orientationinterpersonal skills_Resolve / trouble shoot issues independently _Guide the lower stream members for resolution _Communicate with vendors / OEM for replacements / upgrades of Hardware / Application PBX/IP...
root causepublic speakingservice orientationoemivrctiacddrpcdrnicerootformsroutingscriptsroutersvendorsvectorsdialershardware1. Achievement of the Unit / account margin goals for the year 2. Achievement of the margin goals through various optimization initiatives for the account 3. Monthly Accounts profitability Reports p...
service deliveryitilproject managementdeliveryslamonthly accountstalent managementsecurity managementintelligent networkscontinuous improvementoptimization strategiesqmscppsiprca1. Strategy & Planning a) Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. b) Effectively communicate project expec...
ms projectdata centerproject plansproblem solvingcustomer serviceit infrastructuresenior managementstatements of work sowROLE SOLUTION MANAGER Key Objective of the Role - Coordinate execution with multiple teams to ensure timely submission of bids/ RFP response / Solution Documents. <...
service deskmicrosoft wordlarge enterpriseintelligent networksrfprfiwordbidssalesexcelbasicexistfinancewritingmetricsstrategydesksidemessaging1. Hardware & Networking a. Isolate failed or non-performing device through error codes b. Identify the model of the server c. Communicate with the OEM / service provider for right spares / unit re...
customer service orientationfile systemuser managementcustomer servicehigh availabilitystrategic thinkingaustralian equitiesservice orientationinterpersonal skillsoemdnsnfssshdfsunixgoldHardware & Networking Design and provide technical solutions for the business requirements. Messaging Application - Server a. Work with different service groups in identifying workable solutions b...
customer service orientationsupport groupscustomer serviceactive directoryuser administrationcollaboration toolsservice orientationinterpersonal skillspowershell scriptingoemrca1. Hardware & Software Management a. Issue gathering from customers. b. Reporting & follow up with vendors/ISP/carrier for queue reduction. c. L1 troubleshooting for hardware, software and network ...
customer service orientationms exchangeexchange servernetwork systemscustomer servicereport generationendpoint securityservice orientationinterpersonal skillslansopemailstorageoutlookhardwareHardware & Network a. Understand issues from user perspective and reach out to appropriate resolver groups b. Decode the error /alarm status, understand the failed unit / device and provide hands an...
access listaccess pointsport securitypublic speakingwireless accesswapvpnpbxgresopcapvlanemailreachaccesstacacsbridgeroutingrouters1. Help Desk-Logging and keeping records of customer/employee queries & advise on solution as per the SOP 2. Fault Resolution-Test and fix faulty equipment 3. Network-Proactively monitor Customer Ne...
Video over IPVideo AnalyticsBurglar AlarmDigital Video RecorderIP CamerasBiometricsNICETCentral Station MonitoringIntruder Detection1. Hardware and Networking-Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software & Hardware Raid, Technical understanding on network topologies & devices 2. OS Server-Know...
network load balancingwindows osgroup policyself serviceprint serverprivate cloudsystem centervmware serverload balancingsql clusteringsolution designband managementOperating System a. Check drive / file system availability b. Check resource utilization c. Maintain connectivity to the server with opened ports including Telnet/FTP/SCP/SSH/MSTSC etc. using availab...
enterprise management toolscustomer service orientationfile systemlog shippingit managementdata managementrisk assessmentcustomer servicedatabase servershigh availabilityrelease management1) Own the technical engagement and ensure implementation of the specific designs of a project 2) Determines integrated hardware and software architecture solutions that meet performance, usability, ...
software architecturetechnical requirementssurveyhardwaresoftwaresecurityusabilityengagementreliabilityperformancescalabilityarchitecture1. Operating System: a. Check CPU, Memory and Swap Space b. Check File System Free Space c. Monitor DR standby server, If Available 2. Database: a. Check Database Backup b. Check Transaction Log Backu...
front endfile systemsapcpuabapccmsswapoutputstandbydatabasemonitoringperformanceavailabilityinstallationWeb StandardsW3CBackEnd Web DevelopmentCrossbrowser CompatibilityFrontend DesignFrontend Coding1. Troubleshooting: Analyze problems with the service and resolve the issues. Gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs ...
power usersoftware installationslacpuchatcmdbdiskemailvendormatrixlaptopdesktopservershardwaresoftwaredatabaseprintersscannershandoverinventoryRoles & Responsibilities Hardware & Networking a. Isolate issues using trace route, path ping, nslookup b. Logon to remote server using terminal server (RDP / telnet / putty), for paramete...
customer service orientationwindows server administrationwindows servercloud computingterminal servercustomer service1. Strategy & Planning a) Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. b) Effectively communicate project expec...
deliveryproject managementcustomer relationsreportingjavams projectdata centerproject plansproblem solvingstatements of work sow1) Program manage team of cross function technical SMEs and Service Managers to delivery risk managed seamless IT Infrastructure service transitions 2) Proficiency in Microsoft Project, Excel, PowerP...
risk management frameworkrisk managementservice deliveryit infrastructuremicrosoft projectbusiness acquisitionriskrfpsexcelbusinessproposalsmanagementpowerpointinfrastructureRisk Management ToolsRisk Frameworks1. Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs ...
power usersoftware installationslacpuchat1. Achievement of the Unit / account margin goals for the year 2. Achievement of the margin goals through various optimization initiatives for the account 3. Monthly Accounts profitability Reports p...
monthly accountstalent managementsecurity managementintelligent networkscontinuous improvementoptimization strategiesqmscppsiprcaimssepgslaspyramidreviewssecurityadherence1) Own the technical engagement and ensure implementation of the specific designs of a project 2) Determines integrated hardware and software architecture solutions that meet performance, usability, s...
software architecturetechnical requirementssurveyhardwaresoftwaresecurityresearchusabilityengagementreliabilityperformancescalabilityarchitectureimplementationMDSDCQS1. Ensure videos related to service offerings are created and released on regular intervals 2. Create content with the help of detailed directions given by the seniors in the team 3. Handle a proje...
videocompletionrecruitingarchitectureenhancementsintellectualCOQProgramming Language TheoryBisonRacketSMLModel CheckingSchemeSmalltalkCompiler ConstructionHD VideoCamera1. Hardware & Software Management a. Issue gathering from customers. b. Reporting & follow up with vendors/ISP/carrier for queue reduction. c. L1 troubleshooting for hardware, software and network ...
customer service orientationms exchangeexchange servernetwork systemscustomer servicereport generationendpoint securityOS Administration a. Identify errors and isolate the issue (to specific failed unit / service) b. Perform start up and shut down services by following SOP c. Isolate issues related user account d....
office 365strategic thinkingactive directorycustomer serviceendpoint securitypublic speakingcollaboration toolsuser administrationcustomer service orientation> Lync 2010/2013 or Skype for Business 2015, Skype for Business Online, MS Teams. > L2/L3 level experience in Lync/Skype management. > Expert knowledge in managing Lync/Skype Enterprise Voi...
music makingenterprise voicedatabase queriesmail serverbackup managementexchange serverdisaster recoverysql databaseactive directory1. Technology: Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software & Hardware Raid, Clear network fundamentals & topology 2. Business Development: Understand and New Bu...
service deliveryitilproject managementcostingvendorshardwaresoftwarebusinessstrategymanagementfundamentalsInternational SalesStrategic PartnershipsSales ProcessChannel PartnersBusinesstoBusiness1)Participate in RFP briefing meetings and requirements gathering workshops with customers 2)Develop requirements gathering questionnaires, capability presentations and approach notes 3)Identify C...
team managementcustomer relationsdeliverydocumentationautomationcontent writingknowledge managementrequirements gatheringpresentation developmentRoles & Responsibilities Help Desk 1) Guide users as per documented procedure 2) Password handling, account reset, email Dos and Donts, handling customer personal information (such ...
os installationtroubleshootingDOSDASLaptopsWorkstationsIPCONFIGPINGService Desk installationTRACERTNETSH1. Co-ordinate, facilitate, advice, and manage cross-regional and global changes 2. Act as a facilitator for/between the Regional Change Managers where necessary 3. Convene, chair, and minute the G...
change processchange managementimpact assessmenttechnical reviewsrfccabriskrfcsclosurereviewssteeringscheduleadherencemanagementstatisticsassessmentconductingcirculationfacilitation1) Participates in the estimation of new development tasks whilst adhering to existing software design, implementation, testing, documentation and quality control processes. 2) Analyses and validate...
sapaccountsslacustomer relationsreportingquality controlsoftware designpeoplesoft fscmmedical imagingsoftware solutionsnonfunctional requirements1. Supporting the preparation of our local roll outs with regards to master data management, data conversions, user access rights etc. 2. User Access Management 3. 1st and 2nd level incident managem...
master data managementsuper usermaster datadata managementquality assurancerelease managementincident managementbusiness applications1. Xenmobile a. Good understanding of XenMobile b. Good understanding of MAM and MDM architecture c. Basic understanding of Netscaler d. Good understanding of overall XenMobile flow 2. Exchange ...
active directorymicrosoft exchangemdmmambasicmanualexchangereportingconnectivityGroup PolicySystem Center Configuration ManagerBlackberry Enterprise ServerWSUSDynamic Host Configuration ProtocolRoles & Responsibilities Operating System a. OS disk management and connectivity to the server with opened ports b. Establishing a connection and creating a session/logins. c. Configure databa...
enterprise management toolscustomer service orientationdata guardsql databasedata managementdisk managementuser activitiesfile managementcustomer serviceserver monitoringService Desk _Define business/operations specific process workflow in a manner which is simple to understand and execute. _Drive goals in synergy with customer CTQs (critical to quality) _Overc...
root cause analysisit security policiesroot causeit securitypeople skillsfailure modespublic speakingbilling processcost allocationchange managementcapacity planningservice operationservice continuitySecurity Event Monitoring (SIEM) 1) Login to Security event monitoring (SIEM) management console and navigate on the console. 2) Monitor number of devices logging into SIEM & logs from each device i...
customer service orientationdata securitypublic speakingcustomer serviceevent monitoringendpoint securitycontent filteringservice orientationinterpersonal skillsantivirus managementvulnerability scanningCandidate will be instrumental in building service capability and customer specific deployment/management solutions for Microsoft 365/ M365 and related infrastructure, including identifying an...
Hardware & Network a. Create incidents upon alert validation in the monitoring tool against the correct Configuration item (CI) with SOPs provided. b. Perform SOP based changes e.g. Move Add Change ...
virtual private networkservice orientationserver farmscustomer service orientationnetwork load balancingload balancingcustomer servicevirtual private network vpn1. Supporting the preparation of our local roll outs with regards to master data management, data conversions, user access rights etc. 2. User Access Management 3. 1st and 2nd level incident managem...
master data managementsuper usermaster datadata managementquality assurancerelease managementincident management1. Evaluate offerings internally and analyse gaps to do minor enhancements 2. Conduct knowledge transfer sessions with the new joiners 3. Assist in sales to demonstrate the competencies in respectiv...
case studiesproject deliveryknowledge transfersalesdocumentationSuccess StoriesWhite PapersTestimonialsCustomer ReferenceBylined ArticlesVideo ScriptsSales Letters(i) Build an effective compliance framework to ensure adherence/compliance by the business of the various laws, regulations, taxes , rules, licences etc across geographies Being the SPOC for Modulo or...
businessregulationscontract complianceregulatorydevelopmentsregulatory issuesrisk assessmentlegal complianceriskcomplianceassessmentsubsidiariesimmigrationcontractslaw firmsregulatory complianceStorage Administration & Management a. Login to console and monitor storage parameters b. Identify storage components c. Interpret storage terminology (Difference between SCSI and Fiber storages, D...
storage managementstorage administrationsannasdasscsiraidfibernativestorageconsoleswitchesprotocolsprovisioninterpretmanagementHardware & Networking a. Participate in design and provide HW capacity inputs b. Perform network trace analysis Messaging Application - Server a. Rebuild messaging application servers b. Deploy a...
office 365endpoint securityservice orientationuser administrationactive directorypublic speakingcollaboration toolscustomer servicecustomer service orientationstrategic thinkingmicrosoft exchange1. Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs ...
software installationcommissioningpower userslasalessitesoftwareemailservicingdisktroubleshootingcmdblaptopchatmatrixhardwarecpuserversdesktopvendor© 2020 Skillindia All Rights Reserved