Customer Service Executive

0.00 to 1.00 Years Thane 14 Nov, 2023

Job Location	Thane
Education	Not Mentioned
Salary	Rs 2.0 - 2.5 Lakh/Yr
Industry	Medical / Healthcare
Functional Area	Customer Care Executive
EmploymentType	Full-time

Job Description

Inbound customer service representativesanswer incoming calls and work with customers to resolve questions, give directions, and fix potential problems.Answer incoming calls from customers and respond to their inquiries and complaints in a professional manner. Provide accurate and complete information to customers by using the right tools, processes, and procedures. Resolve customer issues in a timely manner to ensure customer satisfaction. Handle customer complaints withempathyand provide appropriate solutions to their concerns. Maintain a high level of professionalism at all times. Meet performance metrics such asaverage handle time, quality, and customer satisfaction. Attend training sessions and team meetings to enhance skills and knowledge. Update customer information in the database as needed. Adhere to call center policies and procedures.

Keyskills :
inbound processcustomer service

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Customer Service Executive

Job Description

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