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Deputy Manager

3.00 to 8.00 Years   Thane   04 Jan, 2024
KEZAN INDIA PRIVATE LIMITED
Job LocationThane
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBFSI
Functional AreaPre-SalesSales Support / MIS
EmploymentTypeFull-time

Job Description

    • To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customers satisfaction
    • To identify and convert the opportunities for cross selling (banking product) on customers call
    • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
    • Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
    • Complete the logs specified by the process (End-of-day target)
    • Adherence to Information Security norms & quality process norms.
    • To be aware of and comply with any updates about the process
    • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
      • Graduate
      • Preferably 1-2 years with6 months which should to be in customer service role - Understanding of call center industry an advantage
      • Excellent communication skills Verbal & Written
      • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
      • Flexible to get scattered 8 Week Offs in a month with 9hours shift
      • Good listening skills and strong communication abilities.
      • Be Confident and willing to learn with a flair for knowledge.Possess an upbeat, positive can-do attitude& works with integrity
      • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.Should be able to establish rapport quickly with peers, managers & customers
      • Send Me resume @hidden_mobile
      • hidden_email

Keyskills :
outbound callingnight shiftoutbound processtelecalling

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