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Processing Specialist

3.00 to 6.00 Years   Thane   05 Apr, 2023
Fiserv India Pvt Ltd
Job LocationThane
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Job Posting Title: Customer Service Administration Sr Associate I What does a successful Customer Service Administration Sr Associate I do at FISERV This position is an exciting opportunity to interact with live customer wherein you will support customers, resolving their credit card related queries. Requires strong customer service expertise, communication and decision making skills.What will you do:
    • Provide customer support
    • Identify and address customer needs with a goal of complete satisfaction
    • Follow company communications guidelines and procedures.
    • Recommend improvement in the processes to bring efficiency in the process.
    • Achieve good productivity number, CSAT and other parameters above benchmark to be competition
    What will you need to know:
    • Excellent written, verbal, and interpersonal communication skills
    • Proficiency and accuracy in typing, minimum typing of 30-40 word per minute
    • Ability to organize and follow-up multiple tasks / details with accuracy and timeliness
    We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour , religion , sex, sexual orientation , gender identity, national origin , disability , or status as a protector veteran .Explore the possibilities of a career with Fiserv and Find your Forward with us !,

Keyskills :
creditadministrationcommunicationmisqualityaccountscustomer service

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