Require now Nodal officer _ Banking Operations

2.00 to 7.00 Years Thane 29 Nov, 2023

Job Location	Thane
Education	Not Mentioned
Salary	Not Disclosed
Industry	BFSI
Functional Area	Sales / BD
EmploymentType	Full-time

Job Description

Nodal officer - Banking Operations Enforce the Board approved Grievance Redressal Policy in the Bank.Supervise & monitor the handling of Customer Grievances in the Bank throughvarious dedicated teams both in quantitative and qualitative aspects.Provide day to day support on decision making in complaints which arecomplicated in nature.Update Management on the progress of Customer Complaints and CustomerService in general.Review all Level 2 and above complaints for adequacy before representation tothe Internal Ombudsman.Monitor implementation of Advisories / Awards received under the BankingOmbudsman scheme.Review Customer Service aspects in the Bank and initiate prompt correctiveaction wherever service quality / skill gaps have been noticed through ProcessTransformation on an ongoing basis.Ensure timely and effective compliance of RBI instructions on customer complainthandling in tune with the spirit and intent of such instructions.Work on feedback of Internal Ombudsman towards improving complaint handlingand customer service in the Bank.Submission of Notes to the Customer Service Committee of the Board and takingaction on their directions.

Keyskills :
customer serviceescalation management

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Job Description

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