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Tele Sales Executive

0.00 to 2.00 Years   Thane   01 Sep, 2022
velox finserv private limited
Job LocationThane
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)Pre-Sales
EmploymentTypeFull-time

Job Description

    Designation: Lead Management ExecutiveReporting To: Team LeaderPrimary Role:To conduct Outbound Calling/respond to Inbound calls/enquiries on existing leads/fresh leads togenerate walk ins/opportunities for particular Projects.Responsibilities and Accountability:To attend to fresh enquiries/Inbound Calls/Outbound Calls within the defined timeline as perprocess requirements.To share accurate Project information on calls/chats/emails as per the defines calls flow/chatflow/script.To generate site visit/revisits/opportunities for the particular Projects.To achieve productivity targets and performance matrices set for the process.MIS/Reports:To update all interactions, prospect details and lead status on the CRM and dialer as per process.To follow up with relevant Sales Managers on feedback for site visit/with prospect on overall siteexperience from time to time as may be required by the process.To ensure tagging of appropriate lead source and outcome of Inbound Call/OutboundCall/interaction to enable generation of accurate daily/weekly/monthly reports.Quality and Prospect Experience:To ensure Call Quality, Call Flow, Accuracy of Information and Call Quality is maintained as perdefined Quality Guidelines.To attend regular trainings and refreshers for updated information on Project, construction update,pricing, offers, payment plans, etc.To visit Project site as required for Regular Refresh, training sessions and orientation of Project.To conduct competition visits/mystery audits as per process requirements at regular intervals.To share feedback/highlight any negative prospect experience to the relevant stakeholders.

Keyskills :
convincing powerpresales

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