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Customer Care Representative

11.00 to 21.00 Years   Udaipur   06 Mar, 2024
Sahast Sales Corporation
Job LocationUdaipur
EducationNot Mentioned
SalaryRs 5 - 12 Lakh/Yr
IndustryArchitecture / Interior Design
Functional AreaCustomer Care ExecutiveCustomer Care Executive (Rel Centre)
EmploymentTypeFull-time

Job Description

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.
    • In reference to your job application that we have viewed on a job-site, kindly send your resume/CV to us via hidden_email

Keyskills :
customer service trainingcustomer relationshipmarketing automation

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