Collections Mgr- Auto Apply

Job Description

• Receivables ManagementManage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio
• Review field follow-up for the portfolio managed towards achievement of target set
• Monitor the agency / field executives performances periodically
• Achieve the money collection under principal, fees & charges as per targets
• Regular visit to yard and reporting the discrepancies / compliant items as a visit report
• (Applicable for Auto, Two Wheeler, Agri & CTG Loans)Ensuring timely allocation and field follow-up
• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same
• Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio
• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc
• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections
• Call recordings have to be validated and updated in the visit report submitted to the agency
• Process ManagementAll Banks process to be adhered to in totality in Unit performanceCash deposit process including monitoring TAT taken by agencies to deposit money collected
• Receipt Management including receipt recon, sighting of unused receipts, completion of lost receipt formalities
• Settlement process involving issue of settlement letters to be in line with approvals received
• Manage escalations and ensure resolution of all cases
• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC book updation are managed as per the laid down guideline
• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter
• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of timeEnsure 100% usage of collection system and receipt mobility (HHT)
• Ensure nil delay in cash TAT and mis-posting of paymentsVendor ManagementManagement of field/ referral vendorsEnsure compliance from the vendors on laid down processes
• Monitor performance of field agencies and address performance deficiencies
• Ensure 100% compliance of critical items like DRA certification/ police verification etc
• Code of conduct to be followed by the vendor across aspects of field and tele calling
• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met
• Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms
• Relationships and RolesTo ensure smooth functioning of day to day process, the position is critical to have close interaction with following functionsINTERNALSales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds
• Sharing data regarding negative profiles and areas basis portfolio trendsLocal Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation
• For retrieval of relevant documents for skip tracing and fraud casesProcess team (Process Managers and Central team): For process and compliance related itemsEXTERNALCollection Agencies : For delivery of numbers and compliance to process and regulatory requirementCode Of Conduct & HR TrainingsTo follow code of conduct guidelines of bank
• Code of conduct training to be done at agency level as per process guidelines
• To nominate and get mandatory trainings done for self as per HR training schedules
• LegalInitiating legal in high POS delinquent cases
• Coordination with legal team for effective use and execution of legal tools
,

Keyskills :
training programsyard managementvendor managementcode of conductman powerskip tracing