Support Analyst L2

3.00 to 7.00 Years Vadodara 02 Nov, 2020

Job Location	Vadodara
Education	Not Mentioned
Salary	Not Disclosed
Industry	Management Consulting / Strategy
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

The Role

We have an opportunity for an Operation Support Analyst L2 role, who would undertake resolution of incoming issues, within expected technical capability, understands the impact of incidents on the client and responds appropriately exhibits right sense of urgency.
This role demands attentiveness and adherence to process instructions and deadlines. Multitasking skill is the key requirement of this role.
As process runs 24*7, rotational shift would be provided or can be changed as per the business requirements.

Requirements

Good communication skills, Verbal and Written both is a MUST
Experience on Oracle or Microsoft SQL server database - Certification preferred but not must
Experience in windows batch scripting
Experience on helpdesk, incident, and problem management as L2 support
Good understanding of Building tool Maven, Gradle etc.
Very good understanding of ITIL framework and processes. ITIL certification is preferred.
Client interaction exposure
Retail IT domain knowledge - added advantage
24*7 Work process Environment. Hence the person should be comfortable to work in rotational shifts

Keyskills :
unixtroubleshootingcustomer relationsmicrosoft sql serversql serveritil frameworktest managementbatch scriptingmicrosoft sql

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Support Analyst L2

Job Description

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