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Support Analyst L2

4.00 to 8.00 Years   Vadodara   02 Nov, 2020
PMC
Job LocationVadodara
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

The Role We have an opportunity for an Operation Support Analyst L2 role, who would undertake resolution of incoming issues, within expected technical capability, understands the impact of incidents on the client and responds appropriately exhibits right sense of urgency. This role demands attentiveness and adherence to process instructions and deadlines. Multitasking skill is the key requirement of this role. As process runs 247, rotational shift would be provided or can be changed as per the business requirements. Requirements

  • Good communication skills, Verbal and Written both is a MUST
Oracle or Microsoft SQL server database - Certification preferred but not must Experience in windows batch scripting
  • Experience on helpdesk, incident, and problem management as L2 support
Good understanding of Building tool Maven, Gradle etc. Retail IT domain knowledge - added advantage
  • 247 Work process Environment. Hence the person should be comfortable to work in rotational shifts
  • You will get exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes.
  • We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis.
  • Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families!
  • At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing.
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Keyskills :
slacommunication skillstroubleshootingenvironmentemployee benefitsunixit supportmicrosoft sql serversql serverwindows batchcustomer relationsproblem management

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