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Customer Care Representative

0.00 to 2.00 Years   Ahmedabad   12 May, 2022
Open Mind Services Limited
Job LocationAhmedabad
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    The ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information.Roles and Responsibilities Associate will be responsible for- Handling incoming and outbound calls from customers/Patients.- Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.Associate must reply to those queries in a set format.- Responsible to book the doctor appointments on a web portal.- Handle all the complaints of customers and pacify them.- Taking follow-ups from management for the complaints and feedback closure.Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company.The major skills and competencies that we are looking for in a candidate are:1. Good communications skills2. Ability to listen proactively3. Problem solving skills4. Good interpersonal skills5. Ability to handle work well and maintain qualityQualifications/Other Requirements1. Any Graduate/Preferably Science Graduate2. 0 to 3 years of experience in Customer Service.3. Should be fluent in English/Gujrati & Hindi4. Candidate should be comfortable with Rotational Shifts & Week offs (Night shifts also). ** *No night shifts for female.Designation: Patient Relationship Officer Benefits:Workdays per week: 6 days (Rotational week off)Company Name: Open Mind Services LimitedContact Devika/Reena hidden_mobile / hidden_mobileProcess Name - Apollo Hospital International Limited, Plot No, 1A, Gandhinagar - Ahmedabad Rd, GIDC Bhat, estate, Ahmedabad, Gujarat 38242

Keyskills :
patient communicationscustomer caresafe patient handlingcustomer service operationscustomer servicepatient carepatient counselingcustomer relationshipcustomer satisfaction

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