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Customer Service Executive

1.00 to 3.00 Years   Ahmedabad   22 Aug, 2022
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Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • Acting a single point of contact for the assigned Customers
    • Making cold calling to the list of Target Customers and Fixing up for an appointment with Targets Customers
    • Following it up with target customers till the Business Conversion and for the Regular Consignments.
    • Handling new & existing Customer accounts and maintaining customers focus on all times and answering to customers enquiries using the standard guidelines.
    • Requesting rates from liners/agent and also Providing Quotes to customers and Follow up with Customers for Business.
    • Requesting Customers regularly for Shipments
    • Pre-alert & Rates follow-up with pricing team and with Customers
    • Updating Customers on their cargo status on regular basis.
    • Creating Job in Online Package ( Cargo wise)
    • Updating Consignment details and Tracking it in online.
    • Coordinating with LCL operation Team for console boxes and updating stuffing details.
    • Updating sailing schedule and coordinating with destination agents for Trans Shipments.
    • Sharing AMS & ISF report to Customers [for US Shipments]
    • Dealing with liners for booking/status and Checking the Pro-forma Invoice before raising the Final Invoice.
    • Calling up the Origin counterpart if any urgent basis of Rates/ updates
    • Following up with CHA for clearance status and to with customer for outstanding
    • Following up with documentation team until the DO release.
    • Internal follow-up with team on shipment status and B/L release.
    • Maintaining & updating customer contacts and list
    • Any other relevant duties or responsibilities that may be assigned time to time.

Keyskills :
customer servicecustomer supportcustomer care

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