Customer Success Manager

Job Description

Location Ahmedabad,Bengaluru,India-RemoteExperience Range 3 - 5 YearsOpenSkills Customer Success, Account Management, Project Management, SEOJob DescriptionAbout UsFor over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an omnichannel digital presence platform and add to it as much or as little design and service as businesses need to help them engage everywhere their customers are. Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries rely on Milestone to power their digital marketing strategies. Milestone has garnered over 500 awards, has been short listed 3 consecutive years for the US Search awards and won Search Engine Lands prestigious Best overall SEO-SEM. campaign in 2018, Best use of search in 2019. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities and is one of Silicon Valley Business Journals fastest growing companies and an Inc. 5,000 company.Roles and ResponsibilityTimings: 9:00 PM To 6:00 AM IST (Night Shift)Job DescriptionAre you the kind of person who thinks customer success and project management is cooler than a penguin in shades Do you believe in sprinkling a bit of magic on project success If you have a secret sauce for turning projects into legendary tales, then we want you on board our success spaceship! At Milestone, were not just managing projects; were crafting epic stories of triumph. Join us as a Project Success Maestro and be the hero in our blockbuster!Whats the Quest As our Customer Success Maestro, youre not just managing customers; youre orchestrating their success symphony. Your mission, should you choose to accept it, is to guide our diverse projects across industries like hospitality, healthcare, automotive, financial services, real estate, technology, and beyond! Your goal Make them so successful that they become the stuff of project legends!Your Epic Role: Work your magic with project stakeholders, setting critical goals and helping them conquer their project objectives. Juggle strategic and operational discussions like a circus performer on caffeine, evaluating needs and strategies with flair. Build relationships that even Shakespeare would envy from decision-makers to operational teams, everyone loves your vibe. Be the Sherlock Holmes of customer progress, ensuring theyre on the express train to success in adoption, usage, and overall happiness. Play diplomat between customers and internal Milestone teams, ensuring everyones on the same page for intergalactic success.Skills That Make You the Chosen One: Jedi-level communication skills both written and verbal. Your presentations are so good they should come with a warning label. Analytical prowess to decipher project performance metrics and present them in a way that even Yoda would be proud of. A logical mind, organization skills that rival Marie Kondos, and time management that beats a time-traveling DeLorean.Nice-to-Haves: Project management expertise (because every success story needs a director). Sales or account management skills (youre basically the Jedi of persuasion). E-commerce experience (because selling in the digital galaxy is your playground). Analytical problem-solving abilities think of it as wielding a lightsaber against challenges.The Force Is Strong With You: A Bachelors degree (because why not show off your academic Jedi robes ). 3-5 years of experience, preferably as a Customer Success Maestro or an account management wizard or a project management wizard. A solid understanding of project management methodologies, tools, and best practices. Join Our Rebellion: If youre a Customer Success Manager, Project Manager, Digital Strategist, or a Project Management Wizard with a passion for creating legendary project success stories, we want to hear from you! Dust off your cape, grab your wand, and lets conquer the project galaxy together.Disclaimer: This isnt just a job; its an adventure in making milestones! May the Success Force be with you.Top Reasons to Work for Milestone Speed: We have the fastest and only SEO-first CMS on the market Company Position: Joining a company that is poised to capitalize on the accelerating digital transformation. Grow: Great place to learn with phenomenal growth opportunity Impact: Create an impact through the thought leadership you bring to the team Ethics: A principled and values-based culture Stimulation: Exciting and innovative work environment,

Keyskills :
Account ManagementProject ManagementSEO