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Delivery Head

7.00 to 12.00 Years   Ahmedabad   21 Jul, 2023
GFL RECRUITMENT PRIVATE LIMITED
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaRecruitment
EmploymentTypeFull-time

Job Description

    Job DescriptionExperience: 7 - 18 YearsQualification: BE IT / MCARole & Responsibility: -
    • Accountable for the end-to-end delivery of programs and projects to meet customer needs.
    • Delivery Head oversees a number of key functions within the IT department that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service
    • Delivery processes are in place to meet business needs.
    • Review customer orders and plan and coordinate delivery activities.
    • Build positive and productive working relationships with customers for business growth.
    • Analyse and troubleshoot delivery issues in a timely fashion.
    • Manage a delivery team to ensure timely and accurate customer deliveries.
    • Oversee daily activities of delivery team and provide direction and guidance as needed.
    • Perform resource allocations and workload assignments according to delivery requirements.
    • Ensure that team maintains high level of competence and operational excellence.
    • Evaluate the performance of team members and determine training needs.
    • Serve as primary contact for customer inquiries and concerns.
    • Analyse customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
    • Develop process improvements to achieve cost effectiveness and time saving.
    • Make critical business decisions to meet customer expectations.
    • Develop scope and budget for delivery projects.
    • Report delivery status to customers and develop required delivery documentations.
    • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
    • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
    • Developing a deep understanding of projects to gain insights into the scope of service delivery
    • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
    • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
    • Providing accurate and regular reports to the management on performance of the service delivery
    • Leading personnel management, including staff recruitment, performance assessment, training,and mentoring
    • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
    Skills Required:
    • Proficiency in leading both physical and virtual teams.
    • Operational ability in a diverse, large-scale environment
    • Exceptional customer-facing skills.
    • In-depth knowledge of escalation procedures, incident management and other disciplines related to service delivery.
    • Expertise in people management and leadership.
    • Strong organizational skills.
    • Should be able to manage 30-50 team members.
    • Capacity to train and guide junior team members.
    • Ability to manage and prioritize tasks efficiently.
    • Solid resource planning and problem-solving skills.
    • Readiness to demonstrate a proactive attitude.
    • Excellent verbal and written communication skills.

Keyskills :
recruitmentdelivery management

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