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Lead Customer Success

3.00 to 6.00 Years   Ahmedabad   21 Jun, 2023
Angel and Genie
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryAdvertising / MR / PR / Events
Functional AreaMarketing / Communication
EmploymentTypeFull-time

Job Description

    Lead Customer Succe
    1. Lead Customer Success (Growth Manager)-
    • Develop customer relationship strategies that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn
    • Define KPIs and effectively optimize channel execution, while identifying tactics with high efficiency and incrementality
    • Usage of data to create cohorts and generate campaigns that are relevant to customers at various points in their lifecycle
    • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
    • Expand the product revenue through cross-sell and up-sell
    • Oversee teams execution and measurement of content recommendations with the objective of delivering increased user engagement
    • Work with internal operations, merchandise, creative, and planning teams to maximize impact of sales and astro events
    • Work closely with stakeholder teams in Customer Service and Marketing to align on priorities and maintain momentum for campaigns
    • Prioritize and resolve customer and internal escalations
    Qualifications and Requirements:
    • A bachelors degree, preferably in Marketing, Advertising, or a related analytical field
    • 4 years of relevant experience in an ecommerce / direct response environment
    • Excellent written, verbal and interpersonal communications
    • Excellent analytical and quantitative skills
    • Experience in developing customer relationship and engagement campaigns
    • Experience with Google Analytics or other web analytics tools
    • Strong empathy for customers AND passion for revenue and growth
    • Ability to identify, prioritize, and articulate highest impact initiatives
    Experience : 3+ Yrs of relevant experience, not exceeding overall experience of 10 years.Package : 6-8 LPAOpenings : 2Qualification: Bachelors degree, preferably in Marketing, Advertising, or a related analytical fieldss

Keyskills :
customermerchandisedevelop customer relationshipsuccesslead

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