skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Product Support Executive

3.00 to 7.00 Years   Ahmedabad   01 Dec, 2023
Litera
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustrySoftware Product
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    DescriptionJob DescriptionOur Story: Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the worlds largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, and passionate, and have the ability to make a direct impact on the future of the company.The Opportunity: As a Product Support Executive, you will provide front-line triage and problem solving directly to customers. As a key member of our team, your responsibilities will be focused on answering customer questions related to product installation, configuration, and usage via email and phone. In addition, you will assist customers in. troubleshooting issues related to their unique implementation.A Day in the Life: Provide customers with timely, accurate, and helpful answers to their support questions Triage support cases and solve or escalate as appropriate for the type of issue Ask targeted questions to diagnose problems Deconstruct problems in a logical and structured manner Reproduce simple to moderately complex problems with the Foundation product Guide customers with simple, step-by-step instructions Proactively communicate appropriate customer issue resolution expectations and updates in a clear and timely manner Accurately record active support issues in case tracking and development systems to track status, manage escalations, document resolutions, and communicate with customers Resolve tickets within target metrics for response times, stale cases, case satisfaction, case review/feedback, and other metrics Conduct status checkpoints with customers on outstanding issues to ensure customer satisfaction Provide excellent customer service and manage sensitive customers effectively Manage multiple cases in a fast-moving environment. Work extended hours as part of a scheduled rotation Work with minimal supervisionAbout you: 3-7 years of total experience in the IT industry Bachelors degree (include BCA holders as well)/Diploma Degree in Computer Science or Information Technology Hands-on experience in application support/software support/desktop support Ability to perform remote troubleshooting and provide clear instructions Customer-oriented attitude Possess excellent written and verbal communication skills Ready to work in US shifts Strong experience in handling US Support. Open to work in night shifts Possess excellent English Spoken skills Strong MS Office skills Ability to adapt to new situations and learn new software applications quickly Familiarity with law firms and legal technology preferredWhat sets us apart Work with a team that has a proven track record. Our companys growth will challenge and encourage you to broaden your skills. Generous allocation of paid time off, and flexible work hours. Attractive company bonus plan. Comprehensive medical coverage and Employee Assistance Program Many opportunities for rewards and recognitionLitera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees,

Keyskills :
application supportsoftware supportdesktop supportremote troubleshootingcustomer servicewritten communicationverbal communicationMS Officeadaptabilitylaw firms

APPLY NOW

Product Support Executive Related Jobs

© 2020 Skillindia All Rights Reserved