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| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Medical / Healthcare |
| Functional Area | Customer Care Executive (Repair Center),Field Sales Executive |
| EmploymentType | Full-time |
Previous Work Experience:Direct experience in field related to analytical instruments servicingMinimum Qualifications :Diploma in Electronics/ Instrumentation or MSc in ElectronicsPreferred Qualifications:BE holders in Electrical / Electronics / Electronics & Comm / Instrumentation EngineeringPreferred Competencies:Excellent written and verbal communication skillsShould be willing to travelGeneric Responsibilities required for this Role:Primarily Field Service Engineer and will be responsible for supporting customers with on-site installation, implementation, maintenance and repairsCreativity and can-do attitude is essentialAbility to help with solving customer problems and a commitment to deliver highest levels of customer satisfactionContinuously learning about new instruments, software and consumables is key to successJob Role :Candidates will be responsible for field servicing of high-tech analytical instruments like GCs, GC MS, UV-Vis, FTIR and AAS Spectrophotometers etc.Responsible for Onsite Installation and commissioning of hardware/software products at customer sitesServes as customer contact on routine technical, application, and service-related problems. Diagnose and resolve product performance problems. Proactively responds to potential instrument issues to prevent unplanned interruption of customer servicesEffectively communicates and escalates complex & unresolved problems and issues to higher levelFollows documented practices, policies and procedures in training customers, operating the instruments and service-related tasksTrain other field engineers and customersWilling to travel to other regions based on requirementResponsibilities include ensuring customer satisfaction and generating service and spares income
Keyskills :
uv-visgc analysisuv spectrophotometerftiranalytical instrumentsvismedical equipmentassistant customer supportaas spectrophotometerssr. executives