Technical Services Manager

Job Description

INVIXIUM is seeking an experienced Technical Services Manager to provide excellent customer service and promote ultimate customer satisfaction throughout the organization. In this role, you will keep the department running in an efficient and profitable manner, achieve excellence in providing tech services, loyalty and retention, and meet every customers expectations.Invixium provides an end-to-end access control, workforce management and health screening solution using touchless biometrics. Our devices capture accurate data which is used to perform intelligent analytics and generate meaningful, user-friendly dashboards to help businesses of all sizes become more healthy, productive, and secure. We are looking for someone curious, driven, and passionate to join our team and help us continue innovating in the biometric security space.Responsibilities: Improve customer service experience, create engaged customers, and facilitate organic growth. Take ownership of customer issues. and follow problems through to resolution. Set a clear mission and deploy strategies focused on Customer Delight. Develop and enforce clear service procedures, policies and standards. Keep accurate records and document customer service actions and discussions via effective use of tools (i.e. Service Cloud, ERP, RMA process, etc.). Analyze statistics and compile accurate reports via ERP, Power BI and other reporting tools Recruit, mentor and develop a Technical Services Engineering team and nurture an environment where they can excel through encouragement and empowerment. Keep ahead of industrys developments and apply best practices to areas of improvements. Control resources and utilize assets to achieve qualitative and quantitative targets. Adhere to and manage the approved budget. Improve on repair cost via implementing lean methodologies and incorporation of lessons learned. Maintain an orderly workflow according to priorities. Exceed key results through rapid problem solving and provide feedback to other functions for product quality and new systems development.Qualifications and Experience: Bachelors Degree in Electrical, Electronics or Telecommunication. Proven work experience as a Technical Services Manager in a similar industry. Experience providing technical services and aftermarket support. Excellent knowledge of management methods and techniques. PMP, P Eng. are a plus. Comfortable with access control and biometric products, software, databases, and tools. Able to identify the industrys latest technology trends and applications. Strategic thinking and leadership skills. Client-facing communication, multi-tasking, and trouble-shooting skills. Customer-focused mindset and pride in providing excellent service.More About Us:Headquartered in Toronto, Canada, with presence in India, Middle East, UK, USA, Latin America, and Africa, Invixium manufactures touchless biometric security solutions utilizing face recognition for access control, workforce management and smart building automation. Our fully integrated hardware and software solution provides meaningful analytics to enterprises and industries for increased health, safety, productivity, and security. With 1000s of products sold in over 60 countries and deployments at major enterprises and industries across a broad spectrum of verticals, Invixium strives to provide industry-leading biometric solutions that are not only visually stunning, but also intuitive for ease of use and install. We have a team of 70 employees, all of whom have unbelievable stories of passion, grit, living on the edge and a ridiculously ive attitude.We promise transparency, competitive salaries, a health package, and an office environment where employees are surrounded by creative, empowered, and highly energetic people. Its the perfect time to join us. As we scale to the next level as a company, we are excited to see our employees grow with us,

Keyskills :
Customer ServiceTechnical ServicesAccess ControlSoftwareDatabasesTroubleshootingStrategic ThinkingLeadership SkillsCustomer DelightService ProceduresManagement MethodsBiometric Products