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Technical Support Engineer

3.00 to 5.00 Years   Ahmedabad   20 Mar, 2023
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Job LocationAhmedabad
EducationNot Mentioned
SalaryRs 3.5 - 5 Lakh/Yr
IndustryIT - Software
Functional AreaApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

    We are currently hiring for Technical Support Engineer post in Ahmedabad.Company Profile:Leading IT Co specializing in Hardware and Software solutions. We offer you Printing and Imaging Solution, Software Development, HR Payroll etc - AhmedabadDesignation: Technical Support Engineer (JIS54955)Location: AhmedabadExperience Range: 3.0 To 5.0 yrsSalary Range: - 3.50 To 5.00Job Profile:Responsibilities:
    • Deploy and maintain software on AWS EC2.
    • Deploy and maintain database on SQL server 2014,2016,2017 and 2019 using AWS RDS service.
    • Deploy software on clients on-premises infrastructure.
    • Test and deploy upgrades, patches and maintain artifacts of multiple environments such as Development, Staging, Test and Production environments of software.
    • Provide Application Support and work collaboratively with Development team to provide right solutions to customers.
    • Sustain and improve the process of knowledge sharing throughout the company as well as clients by designing and developing ThreatModeler support documents with new software release.
    • Maintain licensing of software for customer and internal application using Crypto licensing software.
    • Maintaining & Logging of Fresh desk, a cloud-based customer service software for managing customer queries using ticketing system.
    • Iterate on best practices to increase the quality & velocity of deployment
    • Provide support for integration of Single sign on services such as Okta, Azure Active directory, Active directory Federation services, Active Directory etc. in Software.
    • Provide support for Third party integration services in software such as AWS, Azure portal, Jenkins, JIRA, Azure pipelines, Azure boards.
    • Provide Threat Framework information using SQL to ThreatModelers Threat Research Center based on requirement.
    • Move quickly and intelligently - seeing technical debt as your nemesis
    • Participation in 24/7 support for high availability of the software to the clients.
    • Reproduce customer environment and run tests
    • Manage and address electronic tickets efficiently
    • Liaise between sales team, customer success team, and customers to properly address customer problems
    • Troubleshoot and configure software and hardware
    Qualifications:
    • Bachelors or masters degree in Computer Science or related field
    • Demonstrated experience of Microsoft IIS web server.
    • Understanding of system administration in Microsoft environments
    • An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail
    • Understanding of REST APIs.
    *Working Hours/ Office Timings:
    • Male: 2 PM - 11 PM
    • Female: 11 AM - 8 PM
    Interested candidate can send their resume on varsha@postaresume.co.inCall now on +91- hidden_mobileThanksVarsha ParmarRecruitment Manager

Keyskills :
azurecustomer supportticketing softwareticketing toolsapplication supportthreat modeling

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