Technical Support Executive

Job Description

Technical Support Executive (Night Shift and Knowledge Of Linux Is Required) Job Summary As a technical support/ helpdesk employee, you ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you ll be the first person employees will come to.Tasks can include installing and configuring computer systems, diagnosing hardware/ software faults and solving technical problems, either over the phone or face to face.Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.You could work for software or equipment suppliers providing after- sales support or companies that specialise in providing IT maintenance and support. Alternatively you may work in house, supporting the rest of the business with their ongoing IT requirements.OS Knowledge Windows , Linux, Mac with TroubleshootingResponsibilities and Duties Some tasks you may be involved in include: Working with customers/ employees to identify computer problems and advising on the solutionLogging and keeping records of clients.Analysing call logs so you can spot common trends and underlying problems.Updating self- help documents so customers/ employees can try to fix problems themselves.Working with field engineers to visit customers/ employees if the problem is more seriousTesting and fixing faulty equipmentEnglish Communication must be good.Required Experience: 1 year to 2 year. Technical Support Executive (Night Shift and Knowledge Of Linux Is Required) Descriptions : Job Summary As a technical support/ helpdesk employee, you ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you ll be the first person employees will come to.Tasks can include installing and configuring computer systems, diagnosing hardware/ software faults and solving technical problems, either over the phone or face to face.Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.You could work for software or equipment suppliers providing after- sales support or companies that specialise in providing IT maintenance and support. Alternatively you may work in house, supporting the rest of the business with their ongoing IT requirements.OS Knowledge Windows , Linux, Mac with TroubleshootingResponsibilities and Duties Some tasks you may be involved in include: Working with customers/ employees to identify computer problems and advising on the solutionLogging and keeping records of clients.Analysing call logs so you can spot common trends and underlying problems.Updating self- help documents so customers/ employees can try to fix problems themselves.Working with field engineers to visit customers/ employees if the problem is more seriousTesting and fixing faulty equipmentEnglish Communication must be good.Required Experience: 1 year to 2 year. OS Knowledge of Windows Mac with Troubleshooting About Logicode Logicode is a unique competent, professional and creative website development company providing full featured web solution.We have a team of professionals and Expert Web Designers, Web Developers and SEO that gives you appropriate web services based on latest design technology.Our and strict quality standards & extremely non- compromising strategies to help you deliver results that are totally reliable and based on your needs and requirements.Our services help our clients meet their goals, keep their competitive advantage and deliver products and services that meet their users requirements. Logicode has a well established track record and our services have always met with customer satisfaction.Related Full- time Jobs No related Job Found Inside Sales Executive (Night Shift) Search Engine Optimization (SEO Executive) Name is too long.Name is too short.Mobile Number should be 10 digitMobile Number should not more than 10 digit,

Keyskills :
technical supportcustomer servicetroubleshootingcustomer relationsnetworkingafter sales supportsearch engine optimizationinside salesweb servicessales supportsearch enginewindows supportquality standardscompetitive advantageproject administr