skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Support Professional

1.00 to 3.00 Years   Ahmedabad   24 Jul, 2023
IBM India Pvt Limited
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    IntroductionAt IBM, work is more than a job it s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world s most challenging problems If so, lets talk.Your Role and Responsibilities
    • Provide daily support to users of various software systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
    • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
    • Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.
    • Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.
    • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
    • Develop training technical notes and troubleshooting procedures to help customer s support personnel interact properly with software.
    • Create and implement new processes to improve efficiency and customer satisfaction.
    Required Technical and Professional Expertise
    • 1+ years of progressive IT related experience
    • in-depth experience with Linus/Unix operating systems (RedHat preferred)
    • Some exposure to IT Security, SoC or SIEM tools.
    • Excellent technical skills on computer networking, TCP/IP and tools.
    • Ability to diagnose and troubleshoot basic technical issues.
    • Excdellent problem-solving and communication skills.
    • Ability to provide ste-by-step technical help, both written and verbal
    Preferred Technical and Professional Expertise
    • RedHat Certified System Administration training and certification preferred.
    • Certification in AWS, Azure, VMWare, IBM Cloud is preferred
    ,

Keyskills :
customer servicecustomer relationssalesslaoperating systemsit securityproblem solvingvirtual serverstechnical skillsoperating manualstrade publicationscomputer networkingsystem administrationawssocsiemcloudazure

APPLY NOW

Technical Support Professional Related Jobs

© 2020 Skillindia All Rights Reserved