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Training Specialist

5.00 to 7.00 Years   Ahmedabad   14 Nov, 2023
Amazon
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job summaryTraining Specialist Job DescriptionAt Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.Trainer Best Behavior1- Listening to associates and be supportive to managers.2- Answering requests and always gets back to people.3- Lead by example, doing what we say and act how we say.4- Must be approachable.5- Must exhibit the best behavior while at work.6- Always be up to date with the latest techniques, tools, and processes.7- Be right, honest, and be willing to accept mistakes.8- Be willing to push their limits and accept more responsibilities.9- Drive in quality & learning related metrics10- Conducting chime sessions & class room training sessions to the stake holdersKey job responsibilitiesJob Responsibilities:1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.2. Managing live performance metrices end to end for the assigned territory.3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.4. Maintaining data and analysis through reports on excel (as per business requirement)5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.7. Identifying learning coaches & certifying them.8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holdersWe are open to hiring candidates to work out of one of the following locations:Ahmedabad, GJ, IND, Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement) Role requirements: 1. Proven 5 years of experience as a Training Specialist/ Trainer in a similar role.

Keyskills :
salessoft skillscustomer relationsdesigncoachingnew hire trainingdata managementcustomer servicedigital learningprocess compliancebehavioral trainingperformance improvementwordexcelmetricstrainingbusinessanalysisterritory

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