Executive casino host

Job Description

• Market the services of the casino to existing and prospective players
• Intimate the players on new games and programs, and events of the casino
• Cater for the needs of the players while they are within the casino
• Send emails or place calls to players to promote the image and services of the casino
• Oversee the promotion and progress of the loyalty programs organized by the casino
• Determine the level of comps to be given to any particular player
• Oversee service delivery to the players
• Ensure players are satisfied with the services provided by the casino
• Listen to complaints and concerns of clients and get them resolved without delay
• Book reservations for the casinos valued customers
• Coordinate all special events organized by the casino towards attracting new clients
• Draft and distribute periodic or daily report to the casinos management.

Keyskills :
guest servicecustomer serviceplayer developmentspecial eventscasino floor