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| Job Location | Bangalore, Chennai, Hyderabad, Pune, Mumbai City, Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
About the company :Disprz is a pre-series B funded enterprise SaaS company in the e-learning space.With our one-stop AI and cognitive science-based learning and skilling suite, we help organizations unlock their teams potential.Joining disprz means collaborating with 130+ innovative minds and becoming a part of the booming, agile, fast-paced and the most purposeful skilling environment.150+ companies including industry leaders across the globe trust us to provide learning and development opportunities to their employees. We are also proud of the fact that we help uplift the lives of more than 1 million users across 135+ countries, professionally.What we are looking for :We are seeking an experienced Customer Success manager who can manage a large customer base in building a good relationship, enhance and evaluates Customer need, Acting as a point of contact for any escalation and respond to retain Trust and Transparency.You will manage a team and make sure it works effectively while onboarding, problem solving, retention and to provide a Good Customer Experience.Job description :- Providing initial, ongoing and refresher training to customer stakeholders- Hand-holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product- Gathering customer data where required to support implementations- Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner- Reporting issues faced by the users to the Product / Engineering team- Managing customer expectations around delivery times for product fixes and enhancements- Conducting periodic dipstick with users to proactively monitor product satisfaction- Monitoring product usage encouraging customers to increase usage where there is scope for improvementEducation :- Degree in Marketing, Sales or Business Management from a top Business school / university- Formal Knowledge of learning design and science, digital content development, and learning technologies and toolsExperience :- Minimum 5 - 8 years - in B2B enterprise experience in Customer Success portfolio from SAAS background- Attention to detail and have zeal to to get into the grass root level to fix an issue,
Keyskills :
saasagilecustomer relationsbridgecontent developmentcustomer datadesignfactcustomer serviceproblem solvingonboardingb2brootsalesbusiness managementtrustactingdigital contentmarketing