Operation Manager

Job Description

Job Responsibilities:- Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics. Support the area managers in the design and rollout of a pay-out structure that motivates and rewards the desired performance of delivery executives. Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under your purview. Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction Ensure a flawless delivery service for the customers in your areas with special focus on real time service levels and schedule adherence.send your bio data to: hidden_email

Keyskills :
contract managementoperations managementbusiness process improvementvendor managementinventory managementcross-functional team leadershipaccount management