Technical Infrastructure Support

Job Description

Skills : Expert knowledge on Linux, VM Ware Knowledge of Databases like PostgreSQL, MSSQL, etc Prefers to have knowledge on any monitoring solutions (like Zabbix,Prometheus)/Windows/Any Database like MariaDB Understanding on cloud, Docker, Devops, Elastic, networking, Nutanix ITIL, Azure, RHCE Certification desirable.Job Responsibiities : This position involves day to day operational management of AGN Infrastructure serverssupport including Windows, Linux, Cloud, Nutanix and VMware. This role also includesupport of Database server like PostgreSQL, MangoDB ,MariaDB , MSSQL, etc.Networking Monitoring tools like Zabbix, elastric search, kibana, grafana. etc. Resolving Events/Incidents/Requests based on the standard operating proceduresavailable, performing functional escalations next level technical support team as and when needed. Real time acknowledgement and ownership of issues which need critical attention. Team Mailbox management : Respond to all issues/ requests in team mailbox within 30minutes during Business hours . Prepare and train OE service desk, updating/creating Documents for, process &procedures. Strong bridge the gap attitude.