Quality Assurance and Application Support Engineer

Job Description

*Description: TheQuality Assurance andApplication Support Engineerwill test web-based/Mobile applications and MS Windows services used by our employees and customers; provide support to end-users in the organization on how to use various types of software applications efficiently and effectively in fulfilling business objectives; troubleshoot, document and report application issues; and assist in the design, delivery, and improvement of in-house software applications.Responsibilities:

• Automation Testing experience: writing test script, review peer s test script, execute and update
• Familiar with Agile process. SAFe agile experience and training is much preferred
• Familiar with cloud-based development and DevOps
• Requirement Analysis and designing detailed test cases and procedures from requirement specifications.
• Test new applications and repeat testing for existing products.
• Ensure all product releases meet or exceed defined quality goals.
• Work with business analysts, development teams, and internal groups to ensure customer requirements are being met.
• Document test cases and defects as needed.
• Work in a virtual team environment and follow procedures to maintain team s high standard for functional and usability testing.
• Perform execution of test plan, continually analyzing test efforts for completeness.
• Perform system integration, functional, regression, user interface and performance testing on modifications and enhancements prior to production releases through manual techniques.
• Analyze all technical issues related to the applications, utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills.
• Develop functional expertise on multiple systems supported by the QA and Support group.
• Thoroughly test applications prior to release or upgrades. Regression test live applications.
• Measure and analyze application issues to determine root causes and develop technical and training solutions to minimize reoccurrences and severity and report results to manager.
• Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems.
• Develop and publish Support Knowledgebase articles for internal and external users for use in troubleshooting, training, and other areas as defined.
• Be a quick learner, eager to leverage new technologies in a virtual team environment and educate self on new releases as well as test functionality and report on issues found.
• Handle several priorities and manage knowledge of multiple applications and their features.
• Understand bug severity and be able to prioritize and escalate issues.
• Work independently with engineering and product management as required following up on any issues identified.
• Run manual regression test plans to identify bugs and defects.
• Record and maintain the details of any bugs assigned or found in our Test Track bug tracking system.
• Gather and forward customer feedback and suggestions for application improvement.

, *Requirements

• Minimum 5+ years of experience in testing.
• Prior technical support experience required
• Prior customer service experience preferred
• Strong Problem Solving, analysis and testing skills
• Experience with Microsoft technologies
• Ticket tracking software experience
• Excellent communication, organization and interpersonal skills
• An understanding of the software development cycle and testing of web-based applications
• Able to work under pressure and time constraints
• Associates degree in computer or business related field plus a minimum of three years telephone support or combination thereof
• Iterative Development and Release Management process experience in an Agile Scrum environment is a plus
• Basic development and SQL experience is a plus
• Mobile testing experience is a plus
• Automation testing experience is a plus

WHY EMERSON Our Commitment to Our PeopleWe invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.Flexible and competitive benefits plans offer you the right options to meet your individual/family needsOur success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us . Our Commitment to Diversity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company s values and our responsibility to leave the world in a better place.Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson .If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to idisability.administrator@emerson.com .

Keyskills :
sqlunixlinuxsql servertroubleshootingtest casesbug trackingfollowing upproblem solvingcustomer servicewindows servicestechnical supporttraining programsdiversityinclusion