Receptionist

Job Description

As a Hotel Receptionist, you will deal with enquiries and room reservations made on the telephone, online or by email.Receptionists often use a computerised system to check guests in and out. You issue keys or key cards to guests. You then either provide guests with clear directions to their room, or a Porter will show them to their accommodation. It is important that you make a good first impression - a warm welcome and pleasant atmosphere in the reception area can help to get guests stay off to the best start.You keep accurate records of which guests have arrived at, or left, the hotel. You make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments.You provide guests with information about local attractions and places of interest. You might provide additional services for the convenience of guests, such as ordering newspapers or taxis, storing valuables and taking messages. You make sure that guests receive their messages without delay, along with any mail that might arrive for them. Some Hotel Receptionists operate the hotel switchboard, directing incoming calls and helping guests to make external calls.Hotel Receptionists prepare a customers account when they leave the hotel. You put together the cost of additional items such as drinks, telephone calls and newspapers, and include them in the final bill. You take payment from the customer in cash, or by credit/debit card. Some Hotel Receptionists might also exchange foreign currency.Guests might come to the Hotel Receptionist with any queries or complaints - not all of which will be easy to deal with.Receptionists often need to use their sales skills to persuade guests to take a better and more expensive room, to stay longer, use hotel services such as the restaurant, spa, and leisure facilities, or take advantage of a special promotion to help to increase revenue for the hotel. You might also make reservations and appointments for these facilities.In the event of an emergency, Hotel Receptionists might have responsibilities such as helping people as they evacuate the building, calling the emergency services, and checking that all guests have reached safety.Sometimes, Hotel Receptionists might also live in the hotel where they work. In small hotels, you might have other duties such as serving in the bar or restaurant or helping with housekeeping. Some Hotel Receptionists wear a uniform.Some Hotel Receptionists working a late shift might count up the money that has been taken that day and put it into the safe for the Duty Manager to take to the bank.If youre interested,Kindly forward your cv to: hidden_email

Keyskills :
customer service skillstelephone mannerpatience tactclear speechpolite manner