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Team leader and Manager s for BPO and KPO immediate joining

5.00 to 10.00 Years   Chennai, Hyderabad, Pune   23 Jun, 2022
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationChennai, Hyderabad, Pune
EducationNot Mentioned
SalaryRs 7 - 16 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / HelpdeskCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Hi,We are looking for some Dynamic Personalities to Join BPos in IT & Non IT Call CentersWe are looking for Team Leaders and Managerial StaffsA Team Leader, who is often known as a supervisor or a team manager, is responsible for managing a team of Advisors.This team would typically consist of 8-12 Advisors, helping them to meet targets while reviewing performance and coaching them also.A full list of duties, including ensuring that Advisors adhere to company polices like attendance, is listed below.Responsibilities:Work closely with the team, motivating and coaching themHosting 1-2-1s and team meetingsKeeping up to date with business development and new product linesReporting to the Customer Service ManagerManage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAsEnsure training and development plans are maintained for all team membersUse company methodology, team input and own initiative to ensure attendance and retention targets are achievedManage the fair and consistent application of performance management and disciplinary measures as necessarySupport the Operations Manager to highlight operational risks and areas for improvementLead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfactionSupport the Head of Sales to deliver business targets and objectives and create a performance orientated cultureKeep up to date with any industry changes affecting the business and relaying this knowledge back to the teamWork with the management team to identify and deliver positive change and business efficienciesDeliver the allocated part of the operation within agreed budgets, service levels and business targetsEscalate any appropriate problems to senior managementSupport the Senior Manager to highlight operational risks and areas for improvementRequired Skills and Experience:Team management experienceCoaching and communication skillsMinimum of 2 years experience within a contact centre environment as a Team ManagerExperience within customer servicesExcellent leadership and communication skillsStrong coaching and people-development skills through call listening, quality feedback, etc.Ability to deal with demanding customers and escalationsEnergetic and motivating individualCreative thinkingSalary Best in the industryWork From Office OnlyShift Day shiftCandidates within a range of 10 Kms from MG Road or Commercial Street.LocationWhite Horse Manpower Consultancy P Ltd.#12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road,(Exit of Commercial Street) Bangalore 560051.RegardsRubyPh: hidden_mobile/hidden_mobilewww. whitehorsemanpower. in, Follow us on t witter, Face Book, Instagram, You tube & other Social media

Keyskills :
team leadermanager

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