skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Guest Relations Officer

5.00 to 10.00 Years   Coimbatore   26 Oct, 2022
M/S CHAUHAN CRANE SERVICE
Job LocationCoimbatore
EducationNot Mentioned
SalaryRs 5 - 12 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest RelationsOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    DUTIES AND RESPONSIBILITIES:To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure To organize Non-English speaking guests reservation, arrivals, requests, in house stay, and departures. To follow up on Non-English speaking guests issues. To ensure all customers requests are handle quickly and effectively Check registration cards to ensure that all details necessary have been recorded. Update all existing and new guests history files as and when new information arrives. Monitor Guest comments cards and compile and distribute monthly guest comments. Perform analysis of guests comments for management on a monthly basis. Compile and effect mailing lists when required by hotel. Prepare and send all compliments letters in reply to guests who have filled in the comments cards. Keep any records required for back up and future reference. Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor. To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival. To organize on a weekly basis the invitation for the Management cocktail.To keep up to date the Hotel golden book by asking High Profile guest to sign it.Candidate Requirements :Diploma in Hotel Management At Least 2 - 3 years of experience as a Front Office Agent/ Guest Relations Officer. Effective communication skills and pleasant personality are a must Possession of superior interactive skills is essential Knowledge of Opera Possession of basic computer operating skills - MS Office/Excel is desirable Previous experience in tourism industry would be an advantage

Keyskills :
service qualityphone etiquettefront office operationsguest relationscommunication skillshotel administrationcustomer surveysconcierge serviceshotel booking

APPLY NOW

Guest Relations Officer Related Jobs

© 2020 Skillindia All Rights Reserved