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Technical Support Engineer

6.00 to 11.00 Years   Guntur   20 May, 2023
Job LocationGuntur
EducationNot Mentioned
SalaryRs 5 - 12 Lakh/Yr
IndustryOil & Gas / Petroleum
Functional AreaService / Installation / RepairTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    A Technical Support Engineerprovides customer service for computer hardware and software. They troubleshoot issues related to their companys accounts or any other miscellaneous tasks in the field as determined by their manager.Technical Support Responsibilities:
    • Identifying hardware and software solutions.
    • Troubleshooting technical issues.
    • Diagnosing and repairing faults.
    • Resolving network issues.
    • Installing and configuring hardware and software.
    • Speaking to customers to quickly get to the root of their problem.
    • Providing timely and accurate customer feedback.
    • Talking customers through a series of actions to resolve a problem.
    • Following up with clients to ensure the problem is resolved.
    • Replacing or repairing the necessary parts.
    • Supporting the roll-out of new applications.
    • Providing support in the form of procedural documentation.
    • Managing multiple cases at one time.
    • Testing and evaluating new technologies.
    • Conducting electrical safety checks on equipment.

Keyskills :
technical supportoperating systemsdata analysistroubleshootingnetworkingmicrosoft officetechnical software knowledgewindows server.time-management multitasking

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