Hotel Management /Front office Executives /Guest Relations/ receptionist

Job Description

Front office Executives /Guest Relations/ receptionist Key Performance Indicators/Job Requirements KPIs:  Client satisfaction  Meet and greet clients in professional and friendly manner  Answer all incoming phone calls in a timely and professional manner (within 3 rings)  Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations  Ensure all centre service standards are maintained at a premium level  Proactively up-sell TEC services for more SIR, maximising revenues and company profitability Job Requirements:  A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment  Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes  Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks  Fluency in English and another mainstream local language, depending on location  Good telephone manner and ability to perform secretarial tasks under deadlines  Able to handle correspondences and inquiries  Knowledge of Microsoft Word, Excel, & PowerPoint  Able to work overtime occasionally

Keyskills :
Hotel Managementfront officeReceptionCabin CrewGreGuest RelationHostessAviationFreshers