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Account Manager

2.00 to 6.00 Years   Gurugram   28 Jun, 2023
Acme Services Private Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Business Analysis && advising on key Content Marketing channels and initiativesSuggesting suitable Target Audience and assisting in Content Development Directly responsible for on-boarding new service offering in the Market and providingtrainings End to End Project Management. Liaison between the client and the execution team. Managing area operations for rendering and achieving quality services; monitoring high endproblem resolution team on performance bottlenecks Conducting day to day analysis for operational metrics like SL, CSAT, Utilization andreport generation at process level. Providing value added solution services by program reviews; monitoring the post serviceactivities like follow up with the clients, service reminders and handling customer grievancesfor superior solution center experience Managing queue handling and day-to-day analysis for maintaining SL; monitoring day today resolution closures and case aging to ensure timely resolution Framing work direction && plan for associates after assessment of their capabilities Preparing && presenting various weekly/monthly MIS reports pertaining toprocess/productivity Implementing systems, migrating systems to upgraded versions to achieve efficiency invarious operation; spearheading process improvement initiatives Setting up targets, SOP && SLA, setting and maintaining CTQ (Critical to Quality) / CTP(Critical to Process) targets and involved in planning for the process

Keyskills :
gstgrntds

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