Altudo - Manager - Customer Success

Job Description

Be part of a high growth digital and customer experience consulting firm that is grew by over 50% in the last 1 year and is forecasting growth of 50% year on year in the next 2 years.About Altudo :At Altudo, we solve marketing problems with technology. We deliver 1-to-1 experiences across channels driven by data, experience design and marketing technology. We work across the marketing tech eco- system including CMS, Marketing Automation, CRM, Community, Social Media, Cognitive Computing, AI, eCommerce and analytics. Our depth in marketing tech has allowed us to significantly grow our customer base - which today includes over 20 organizations with $1 Bn in revenue including Fortune 500 companies amongst a base of other well-known brands.As a Manager - Customer Success, you will be responsible for developing, executing, and owning a long- term account strategy for customers. You will be responsible for retention and expansion of accounts in addition to driving adoption of our Market Intelligence solutions in core processes across the business. You will own the relationship with customers and key decision makers helping them with reaching business goals and KPIs leveraging market intelligence and our consulting services.As an Account Manager at SimilarWeb you will : - Manage and develop long-term partnerships with some of the biggest brands in the world. - Increase renewal rates. - Manage relationship with account users regarding engagement and product adoption in order to exceed commercial targets. - Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability. - Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement .What will I bring to the team - Excellent communication and presentation skill. - Strong understanding of the digital marketing space. - Minimum 5 years of commercial experience navigating renewals and upsells. - Excellent communication and presentation skills - Ability to influence, confidently handle objections, and resolve customer issues. - Experience in account management. - Experience in presenting to and interacting with senior management of prospect organizations. - Deep understanding of value drivers in recurring revenue business models - Team player able to effectively interact with colleagues and business partners across the company.Why choose SimilarWeb SimilarWeb is the pioneer of market intelligence and the standard for understanding the digital world. SimilarWeb provides granular insights about any website or app across all industries in every region enabling the worlds biggest brands like Airbnb, Walmart, HSBC, eBay and adidas to create the strategies necessary to win market share. The company has raised over $112M and has over 400 employees across eight global Offices.https://www.similarweb.com/ SimilarWeb started its India operations last November by collaborating with a leading marketing agency: Altudo(formerly Edynamic SolutionsPvt. Ltd.)based out of Gurgaon. Administrative, compensation matters are all managed by Altudo in India. SimilarWeb has been named one of INC.COM 15 ISRAELI STARTUPS TO WATCH IN 2017 and one of BUSINESS INSIDER- S TOP 50 ENTERPRISE STARTUPS TO BET YOUR CAREER ON. But if we want to continue helping the worlds biggest brands reimagine what is possible online, we need talented and driven individuals who are looking for the chance to make a real and tangible impact. Does this sound like you We believe that building a great product and a great company starts with finding amazing people and helping them grow and develop professionally and personally. At SimilarWeb, you- ll be surrounded by the most talented professionals and you- ll work across departments gaining skills and driving impact,

Keyskills :
customer experience consultingsocial medianew businesslifetime valuebusiness growthproduct adoptiondigital marketingsenior managementexperience design