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Assistant Manager - Customer Service (Non-voice)

3.00 to 5.00 Years   Gurugram   11 Aug, 2023
MVL Limited
Job LocationGurugram
EducationNot Mentioned
SalaryRs 3.0 - 5 Lakh/Yr
IndustryReal Estate
Functional AreaERP / CRM
EmploymentTypeFull-time

Job Description

    Qualifications: GraduateExperience: 3-5 years experience .Experience in Real Estate IndustryStrong communication skills along with customer oriented attitude.Jobs and Responsibilities:
    1. Co-ordination with Sales team to process new bookings and execution of post sales activities.
    2. Presenting monthly/ quarterly targets vs. achievement reports to the Management.
    3. To take necessary action for effective collection /recovery.
    4. To prepare & maintain various MIS reports related to collection, Inventory, outstanding etc.
    5. To resolve customer queries within stipulated time frame through mail & telephone.
    6. To resolve delayed payment/ Non payment /Defaulter/Interest related cases.
    7. Co-ordination with Legal department to schedule & execute sub lease deeds.
    8. To ensure smooth physical possession / handover of unit/Plot/Flat to the customer.
    9. Execution of cancellation/surrender cases.
    10. Verification & approval of Brokers/Dealers Commission bills.

Keyskills :
customer relationshipcommunication skillscustomer support

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