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Assistant Manager, IT Operations Delivery Engineer

7.00 to 12.00 Years   Gurugram   20 Apr, 2021
Smartanalyst India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings of the day!We are Hiring for,Assistant Manager, IT Operations Delivery Engineer

  • To cover E2E operational activities and provide IT desk support across geographies (Ashfield Advisory geographies), via phone, email and remote access; requests include Hardware, Software, Procurement, Incidents and Service change
  • Escalation of Network & Server request to the Central Infrastructure team while retaining ownership of those requests to track/monitor progress and ensure delivery to the required business timelines.
  • Maintain service desk logging, recording all appropriate information for the request and for incidents cause and resolution in order to identify common issues/ recurring problems.
  • Build the team s Knowledgebase, including development and updated documentation; to ensure knowledge dissemination and undergo training in special areas and share it with the wider team, as required.
  • Setting up and supporting onsite hardware and software including PCs, MACs & conferencing facilities, i.e. TV and AV equipment.
  • To deliver endto-end support of the PC & Apple Mac estate in-person and remotely where required including hardware support & lifecycle management (Incl. refresh & stock rotation).
  • Ensure local inventories of equipment are current.
  • Identify, evaluate and implement ideas for continuous improvement in internal processes/areas.
  • Document processes and procedures in the form of SOPs and/or work instructions, user guides and tip sheets; make announcements on the support of operational and project related matters.
  • Visits to other Ashfield Advisory sites for IT support whenever required.
  • Submitting change requests and supporting information/documentation into the Global CAB process where required.
  • Delivering project activities as defined which may include scoping & planning, vendor management, update communications, workstream lead & technical delivery.
Skills and Expertise
  • Good experience of operating systems, configuration and PC builds for Window & Mac builds, supporting Apple OS devices (iPad, Macs, iPhones)
  • Knowledge of security tools, including Anti-virus, Web & email filtering (Zscaler, Mimecast, MFA), device management & reporting (SCCM, Intune & Jamf)
  • Encryption Software management (Bitlocker & Filevault), Office, 365, Exchange, SharePoint, Microsoft Teams for business.
  • Group policy derivation and management
  • Scripting (Powershell), Remote desktop support tools (Teamviewer, ZOHO etc) and Zoom
  • Strong communications skills both written and verbal to discuss with multi-cultural teams across the Advisory business and wider Group IT.
  • Analytical approach with good questioning & listening skills and excellent customer service skills with confident call handling, prioritization, and call escalations.
  • 5 7 years in a similar/allied role of Tech support working with global teams
Regards,HR Team

Keyskills :
it supportsccmprocurementremote desktopcontinuous improvementassistant manager it operations

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