Associate Functional Admin

Job Description

About the opportunityDepartment DescriptionGeneral Counsel: General Counsel (GC) is a trusted advisor to all parts of FIL, providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, Public Policy & Strategic Relationship Management.GC Shared Services:The General Counsel Shared Services function is a global centre of expertise currently being built out in Dalian and India. It will provide operational support and services to the General Counsel function.Purpose of the RoleThis role is placed in the Reporting & Systems vertical within GC Shared Services. The role will be responsible for providing functional admin support for various systems within GC. This may involve varied degree of interactions with different operational support teams, regional risk/ compliance teams, other General Counsel departments as well as general staff members across the globe.Key Responsibilities

• Provide first line support to the users of the various systems
• Become a subject matter expert in all areas of the system so that staff see you as the go to person to sort out their issues regarding the system or how they log items
• Perform tasks such as user management (creating, adding and deleting users or business roles), global authorisations, global and custom lists
• Maintain and update reference data
• Have thorough understanding of system functionality and work strategically with teams in both the first and second line of defence to ensure that all out of the box functionality is used to its greatest impact.
• Resolve access issues and work closely with FIL technology teams and vendor support if bugs or issues arise that require technical resolution
• Address systems queries
• Work with the technology development and production support teams in the resolution of production issues where required
• As an expert in the system you will be expected to provide support in scoping out systems requirements
• Conducting business validation, User Acceptance Testing (UAT) for system releases
• Stakeholder Management and Interaction with Head of Departments
• Issue prioritization and Risk Management
• Ad-hoc Reporting

Experience and Educational Qualifications

• At least 2-4 years of overall experience preferably in Financial Services with exposure to technical support
• Graduation (must), preferably in Engineering, Commerce or Economics

Essential Skills

• High degree of proficiency in MS excel (strong knowledge of pivot tables, data sorting, filters, etc). Ability to develop complex models and data structures, including macros, will be of advantage
• Analytical approach and problem solving skills - ability to analyse data (qualitative & quantitative) and generate improvement hypotheses
• Experience of working with cross cultural teams across the globe in project based environment
• Ability to work with stakeholders at all levels
• Ability to influence without authority, to successfully challenge consensus and think independently
• High degree of comfort in working with ambiguity and under pressure, with the ability to prioritise and manage multiple tasks
• Strong verbal and written communication skills, including the ability to write clear and well-structured reports on issues
• Self-motivated with an eagerness to learn and a positive work ethic
• Proactive and willing to use initiative
• Consistently reliable, methodical, adaptable, resourceful, enthusiastic, dedicated, self-motivated and commercially minded

Desirable Skills

• Experience to Power BI and other visualization tools
• Focussed on providing high level customer service
• Flexible and adaptable, responds rapidly to changing agendas
• Ability to use good judgement in the use of confidential information
• Clear open communication with a willingness to learn & listen

About youAbout Fidelity InternationalFidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 31 March 2021. Read more at https://www.fidelityinternational.com/Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.,

Keyskills :
user acceptance testinginfluence without authoritypower bimail sortingpivot tablespublic policycentral banksdata structuresshared servicesproblem solvinguser acceptanceuser managementasset management