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Associate - Service Desk

Fresher   Gurugram   21 Sep, 2022
SirionLabs
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    DescriptionAbout SirionLabs:SirionLabs is a leading SaaS company focused on developing leading edge AI-led solutions for the legal and contract management space. Our product is trusted by Fortune 500s and major global enterprises such as Schneider, Morgan Stanley, Qantas, Unilever, IBM, Vodafone, Alstom, and Novartis, to create, negotiate, and manage +5 million contracts worth more than US$300bn across 100+ countries around the world. As a result, SirionLabs has been recognized by major industry analyst groups such as Gartner, Forrester, Spend Matters, and IDC as a leader in the contract lifecycle management (CLM) domain.SirionLabs recently closed a US$85 million Series D funding round, which was led by Partners Group, a leading global private markets firm, along with existing investors Avatar Growth Capital, Sequoia Capital India and Tiger Global. This fresh capital infusion will help us fuel AI R&D and expand our global footprint even further.With over 700 people working across 10+ offices in North America, Europe, and India, SirionLabs is constantly growing and expanding its global footprint.Job Role: Associate Service DeskYears of Experience required: Fresher Campus HireWork Location: GurgaonResponsibilities:
    • First point of contact for support where it can be through the telephone or email where and requires directly interaction with the client
    • Should have strong problem-solving skills, with excellent written and verbal communication
    • Working with business users to identify application problems and advising on the solution
    • Logging and keeping records of business users queries
    • Configuration and application administration
    • Analyzing call logs so you can spot common trends and underlying problems
    • Take ownership of customer issues reported and see problems through to resolution
    • Follow standard process for escalation of unresolved issues (Defects & Enhancements) with Product Teams with timely follow-ups
    • Provide prompt and accurate feedback to customers & Account Managers
    • Willing to work in 24*7 environments on rotational basis
    • Basic knowledge of Microsoft excel/Word and understanding of internet technologies
    Requirements:
    • Graduate in any discipline
    • Team player, willing to pitch in where needed, learn and adapt to change
    SirionLabs is an Equal Opportunity EmployerWe value diversity in our workforce, we are an equal opportunity employer and do not discriminate based on race, colour, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military & veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other characteristics protected by local laws, regulations, and ordinance.We also make reasonable accommodations for disabled employees and applicants as required by law.We follow these principles in all areas of employment including recruitment, training, promotions, compensation, benefits, transfer, and social and recreational programs,

Keyskills :
operations integrationcontract managementgrowth capital

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