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Associate / Sr. Associate - Corporate Operations

0.00 to 4.00 Years   Gurugram   21 Jan, 2021
Mettl Online Assessment
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Education Qualification: Any Graduate

Experience: 0-4 years

Key Responsibilities Background:

  • Handling operations-support queries via email call.
  • Direct interaction with client POC.
  • Providing resolution within a specified TAT and defined SLA s
  • Co-ordination with other verticals team to resolve the issues.
  • Conducting training sessions for clients on product.
  • Hands on experience on MS-Excel.
  • Preparing presentations, training documents and support decks.
  • Open to 24*7 shift. Rotational Shift Rotational week off

Skill Set:

  • Good communication skill (Verbal and Written).
  • Should have prior experience of calls and emails.
  • Experience in product support would be preferred.
  • Email etiquette is mandatory with Customer handling skills.

Qualifications:

  • Ability to take initiatives.
  • Extremely comfortable in fast-paced, high-growth environment.
  • Creative and analytical thinker; fast learner.
  • Good speaking writing English
  • Proficient on MS Excel
,

Keyskills :
product supportemail etiquettecustomer handlingoperational supportsapb2bslatatexcelemailwritingenglishtrainingeducationetiquetteoperationsanalyticalconductingcommunicationhighgrowth

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