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Associate Vice President - Operations

8.00 to 12.00 Years   Gurugram   27 Oct, 2022
Planet Spark
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Other SoftwareSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

    PlanetSpark - Associate Vice President - Operations - IIM/ISB/XLRI/IITAbout PlanetSpark :PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a Series B funded, global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers.PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment by 2023. We are backed by some top VCs and are on a 30% month-on-month growth curve. We were featured amongst the fastest-growing companies in the world, according to a recent study on the worlds fastest-growing startups by Growth.Come, join a passionate team of over 1100 young and energetic team members and 1300+ expert teachers on this roller coaster ride to build the most loved brand for kids who will move the world!Mission Statement for the Role :- The AVP of Operations will be leading the operations for the entire supply onboarding of teachers and owning the key metrics of trained teachers per week and selection to onboarding ratio.Roles and Responsibilities/ Mission Statement :- Teacher supply is a critical aspect of our platform business. Ensuring a regular, reliable teacher supply is one of the most important determiners of platform success. This role will ensure that a highly trained supply of teachers goes live every week.1) Onboarding completion :- Achieve weekly onboarding numbers for teacher onboarding- Ensure that the onboarded teachers achieve the demo conversion targets2) Dropout reduction :- Ensure teacher dropouts are less than 5% in the entire funnel- Own up the entire funnel and look for optimization unlocks3) Training effectiveness :- Work closely with the AD for Training to ensure training effectiveness- Play an active role in understanding and improvement of the content for live and video-based learning4) Product led operational efficiency :- Look for product efficiency unlocks to improve the onboarding process- Track and measure data and get dashboards created for daily monitoring5) Ticket Resolution :- Problem solve various issues in teacher onboarding and create their resolutions- Design ticket resolution process- Get tickets resolved as per the RCA documents within a short TAT6) Team Leadership :- Lead and manage the operations team that will ensure teacher onboarding- Build a strong execution and data-driven culture that keeps teachers at the centerWhat are we looking for :- MBA or BTech from tier-1 institutes (IIMs / ISB / IITs)- 8 to 12 years of work experience in leading complex operations teams at consumer tech startups- MUST have worked in tech and data-led operations- Excellent analytical and problem-solving ability- Interest in training design would be a huge plus- Ability to drive large teamsWhat are the behavioral attributes that we are looking for :- A keen desire to build products for a fast-growing Series B funded startup- An apparent Founders mindset i.e. A mindset where the person can own up operations and shape it independently like a Founder,

Keyskills :
managementmarketingkey metricsbusiness developmentsales

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