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Care Technical Manager

12.00 to 16.00 Years   Gurugram   07 Mar, 2022
Nokia Solutions and Networks India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    • Participate in maintaining and troubleshooting of the NOKIA s NTAS, SBC, CFX ,NN,HSS HLR OneNDS product based on telecom specifications and customer requirements
    • Analyze, estimate and report your tasks
    • Cooperate with technical experts to achieve the committed objectives, as well as with project managers and customers
    • Participate in technical meetings with other senior engineers and offer solutions
    • Participate and lead customer care meetings
    • Drive critical emergencies and outages
    Job Description Care Technical Manager acts as the primary interface in technical issues for customer during care phase operations, assists the Care Program Manager and acts as deputy during periods of absence.Care Technical Manager works typically with a customer with complex network. S/he shares responsibilities between several CTs or regions or deals with challenging technology areas (Multivendor (MV), Preventive Care, Expert Support, On-line SW Change Service, Interoperability testing (IOT) .Manage technical projects and technical escalations at Care phase. Technical consultant and support for customer s network performance and evolution. Technical sales support for Customer Team regarding Care phasePrime Responsibly :-
    • Plans, manages execution and reports assigned projects (SW/HW upgrades and updates, change deliveries, retrofits, etc across several technology areas).
    • Manages technical escalations for technical requests, emergency cases and outages internally and towards customer
    • Very good understanding of SIP protocols
    • creating and updating Care Schedule
    • reviewing activities ongoing at Care Team
    • substituting CPM during CPM absence
    • Manages network SW and HW configuration information
    • Acts as the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations
    • Liases closely with customer s technical management to ensure close relationship and responsiveness to customer needs
    • Monitors and reports customer s life network performance and acts to ensure network s availability including e.g. customer SLA fulfilment.
    Key Skills :-
    • Have a BSc/B.Tech/B.E in Computer Science, Telecommunications or equivalent degree
    • Have at least 3 years of experience in IMS domain
    • Have strong technical knowledge of at least one IMS network element as, Nokia TAS , Nokia SBC, Nokia CFX-5000
    • Experience with Cloud and/or virtualization technologies such as OpenStack, VMware or KVM
    • Want to contribute to high edge technology, you are innovative and eager to learn state-of-the-art technologies
    • An analytical thinker with problem-solving abilities and can-do attitude
    • Have excellent communication and teamwork skills
    • Self-motivated and able to work independently by setting priorities in a geographically distributed team
    • Enjoy working in an inclusive environment, which appreciates diversity and embraces high ethical standards
    • Know-how on TCP/IP networking
    • Experience with Cloud Native technologies, Containers, Microservices and Kubernetes
    • Typically requires 12+ years extensive relevant experience
    ,

Keyskills :
javaagileproject managementdeliverycustomer relationscustomer caresales supporttechnical salesproblem solvingcomputer science

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