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Company wants Infrastructure Service Management

2.00 to 4.00 Years   Gurugram   14 Feb, 2023
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
    • Project Role :Application Tech Support Practitioner
    • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    • Management Level :11
    • Work Experience :2.5-4 years
    • Work location :Gurugram
    • Must Have Skills : Infrastructure Service Management
    • Good To Have Skills : No Technology Specialization
    • Job Requirements :
        • Key Responsibilities : 1 Responsible for the delivery of, Incident, Problem, Change Configuration Management 2 Point of contact for the Clients, Service Delivery Managers and Delivery teams 3 Perform an operational Service Management hands on role including: a Monitor, manage and prioritise all service aligned queues ensuring service levels are maintained and eliminating backlogs bEnsure processes are followed as defined cPoint Of Contact for driving Severity 1 incidents including internal and client communication
        • Technical Experience : 1 ITIL V3 Foundation certification 2 Ability to co-ordinate with multiple teams across all domains 3 Has and experience in handling incidents and change management processes E2E 4 Proficient Knowledge in Excel 5 Data Analysis Logical Reasoning 6 Proficient in written and verbal communication 7 Proficient in MS Power Point
        • Professional Attributes: 1 Understanding of Cloud environment 2 Managed Client transitions 3 Hands on experience in working in a multi-client environment
        • Educational Qualification: Any Graduation
      • Additional Information: NA
    ,

Keyskills :
data analysisv3 foundationservice levelsservice delivery

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